Navigator I

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The goal of the Housing Navigator is to provide participants with appropriate support services and community resources that contribute to long-term stability in housing. This position provides trauma-informed navigation services with harm reduction principles. Maintains service notes and documentation in required databases (SetWorks and HMIS). Regularly reports outcomes/progress and shares responsibility for required reports. Provides technical assistance for general resources and housing needs for residents. This temporary position will be a full-time position and will be in effect from 3/9/26 to 5/31/26.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide supportive services and coordination with other agencies and ServiceSource staff.

• Makes appropriate referrals to other ServiceSource programs and outside supports.

• Assist with housing applications and gathering supporting documents for submission to Denver Housing Authority (DHA) and property management.

• Perform research on local housing resources and initiatives as requested.

• Facilitate HQS inspections and ensure Fair Market Rent according to HUD guidelines.

Additional Responsibilities

• Maintains timely and accurate data entry, participant service notes and other documentation in required databases, including HMIS and E-Logic Database systems.

• Track communication and follow-up for participant requests, navigation services, ancillary services and coordination with other internal and external partners for referrals as needed.

• Strong interpersonal skills, including the ability to establish working relationships with housing residents and community partners such as property management, Denver Housing Authority, etc.

• Ability to recognize and maintain confidentiality of all materials in the work setting.

• Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.

• Be knowledgeable of the environment and systems through which the participant must move to access programs and services.

• Engage in ongoing professional development and networking.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree (B.A.) in human services or other related field and 1 year of experience in Human Services, Healthcare, Housing, or other related fields preferred. Relevant experience may be considered in lieu of formal education requirements.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Understanding of basic family budgeting and fair market value.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• A valid driver's license. Must meet Motor Vehicle Requirements per ServiceSource Insurance Carriers, this is a condition of employment.

Knowledge, Skills, and Abilities

• Excellent Microsoft Office skills, especially Excel, Outlook, and Word.

• Excellent communication skills (written and verbal), grammar, and reasoning skills.

• Excellent creative problem-solving skills.

• Ability to handle confidential and sensitive information without breach.

• Proficient in the use of remote technologies and software including smart phone, tablet, laptop and/or PC computer.

• Ability to encourage, support, and acknowledge participants by utilizing evidence-based practices such as Motivational Interviewing, Harm Reduction, Trauma Informed Care, and Mental Health First Aid.

• Ability to communicate effectively with participants and staff.

• Able to manage projects independently and to report outcomes effectively.

• Experience working with HMIS, and Setworks database system preferred.

• A commitment to agency mission and goals.

Safety and Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.

• Adhere to all corporate and local safety plans, policies, practices and standards.

• Be aware of and follow all safety rules of your work site.

• Report any unsafe conditions or accidents to your supervisor.

• Practice standard precautions (formerly universal precautions) always.

• Participate in mandatory or available safety training.

Supervision Received

Close Supervision: The incumbent is assigned duties according to specified procedure and receives detailed instructions. Work is checked frequently.

Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Direction: This incumbent establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee is regularly required to reach with hands and arms. The employee is required to stand and walk. The employee is required to lift, place, or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While in the ServiceSource office setting, the work environment is usually quiet. While visiting employer worksites in the community, noise level and weather/temperature conditions may vary.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information