Senior IT Operations Engineer (6375C), Optometry Clinic - #84817

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Departmental Overview

At the Wertheim School of Optometry & Vision Science, as part of a world-renowned university that embraces excellence and access, we foster an environment of trust and mutual respect, free expression and inquiry, and personal resilience and achievement. We demonstrate sensitivity and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. These principles serve us daily in our reasoning and actions and aid us in our decision making.

We educate an estimated 320 students annually. Our O.D. program is a 4 year program with clinical training provided at 2 campus clinics, 10 satellite clinics (community care), 7 VA clinics, and 24 external clinics across the country. Our one-year post-graduate residency programs provide advanced clinical education in specialty areas of optometry with placement on and off campus and our Vision Science program averages 40 PhD students.

The Optometry Clinic provides comprehensive optical care services to the entire Campus population and the general Bay Area community, with approximately 80,000 annual visits to Optometry Clinics at Minor Hall and the Tang Center. The Optometry Clinic is open 7 days per week and approximately 358 days per year.

Position Summary

Reporting to the Director of IT Operations, the senior-level System Administrator is responsible for the overall management and strategic execution of the clinic's core IT infrastructure, ensuring robust support for clinical, research, and administrative functions. This role focuses on architecting and managing the Windows server environment (AD, GPO, Citrix), leading vital IT projects, and providing comprehensive Electronic Health Record (EHR) system administration. The Administrator is essential to the organization, overseeing security, compliance, and incident response while delivering Tier 3 technical support and contributing to strategic IT planning.

Application Review Date

The First Review Date for this job is: 03/20/2026.

Responsibilities

Electronic Health Record (EHR) Management and Support:

• Manage EHR account creation, disabling, and security permissions.
• Troubleshoot EHR client connectivity and performance issues.
• Provide support for printing and basic EHR functionality.
• Rebuild and upgrade the existing EHR database.
• Troubleshoot EHR database problems.

Clinical & Specialized Equipment Support:

• Install, configure, and troubleshoot unique software and hardware within the Clinic.
• Manage the integration of clinical equipment with IT systems.

End-User and Desktop Support:

• Provide Tier 3 level technical support for IT staff and our internal users.
• Maintain and expand the knowledge base for client-related support articles.
• Provide support to outlying clinics.

Network Administration:

• Manage firewall configurations and maintenance.
• Oversee the management of local network switches.

IT Procurement & Finance:

• Assist with managing the IST recharge process.
• Handle IT procurement of hardware and software.
• Perform credit card reconciliation for IT-related expenses.

Project Management & Implementation:

• Lead and manage clinic equipment integration projects.
• Deploy new enterprise systems as needed.
• Manage computer software and hardware upgrade projects.
• Provide support for other IT-related projects as required.

Security Operations & Compliance:

• Manage and maintain Falcon Host endpoint security.
• Manage and maintain NetReg network access control.
• Lead incident response and escalation processes for security events.
• Support the annual IT audit process.
• Conduct security assessments for new vendors.
• Serve as the primary security contact for the Campus IT department.

IT Strategy & Planning:

• Participate in the design of enterprise IT systems.
• Conduct vendor reviews and manage vendor relationships.
• Contribute to IT lifecycle management planning.
• Provide forward-thinking and strategic direction for IT within the clinic.
• Ensure IT initiatives align with business objectives.

System Administration:

• Manage Active Directory, including computers, users, and security groups.
• Architect and manage Group Policy, including security strategy and daily functions.
• Administer Windows-based file servers, including access control and permissions.
• Install, configure, and troubleshoot managed printers on the Windows server.
• Provide management and troubleshooting for Citrix Servers.
• Develop and utilize scripting for system administration tasks as required.

Telecommunications Management:

• Order new phone, fax, and credit card processing lines.
• Manage changes to existing telecommunication lines.

Required Qualifications

• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Ability to write technical documentation in a clear and concise manner.
• Self-motivated with strong problem-solving skills, able to learn effectively, and consistently meet deadlines while working independently and as part of a team.
• Comprehensive knowledge of the design, development, and application of technology and systems to meet business needs.
• Thorough understanding of and experience with system performance monitoring, including actions to improve or correct performance.
• Demonstrated advanced knowledge and abilities in system problem identification and resolution.
• Experience with the design, configuration, operation, repair, and tuning of technology systems.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
• Able to adapt equipment and technology to meet user needs.
• Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.
• Experience leading a team of IT professionals.
• Advanced knowledge of computer security best practices and policies, including demonstrated experience securing complex server-based software.
• Knowledge of security best practices, incident response, and digital forensics.
• Demonstrated experience with IT security systems and tools, data encryption, and network security.
• Skilled at administering complex security controls and configurations.
• Experienced in selecting and applying appropriate data encryption technologies.
• Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $112,400.00 - $145,000.00

• This is a full-time (40 hours/week), career position that is eligible for UC Benefits.
• This is an exempt monthly-paid position.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

• This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.