Manager of Centralization - Sales Operations

Continental Properties is looking for a Manager of Centralization - Sales Operations to join our Operations team!

As Manager of Centralization - Sales Operations, you will play a key role in leading our apartment community centralized sales function by driving consistent, highquality sales support across our community portfolio. You will be responsible for managing a team of centralized sales specialists, leading companywide sales training and coaching strategy to drive performance, and partnering closely with Operations Leadership to improve conversion, customer experience, and overall leasing effectiveness. You will report to the Director of Multifamily Learning & Operations.

This position is primarily remote and may be based in any of our core markets: AZ, CO, FL, GA, IL, MI, MN, TX, TN, or WI.

Candidates located in Wisconsin-particularly the Milwaukee area-must be willing to work a hybrid schedule, including periodic time in our Menomonee Falls, WI home office. Candidates outside of Wisconsin may work fully remotely.

All candidates must reside within one hour of a major airport, as the role requires 25-50% travel, including visits to our home office and the communities you support.

Essential Responsibilities:

• Lead and support centralized sales team by coaching, mentoring, and empowering associates to deliver timely, thoughtful followup and great customer experiences.
• Strengthen sales quality and consistency through regular review of calls and lead activity, offering constructive feedback and recognition to help teams grow.
• Build sales skills across the organization by supporting and delivering engaging virtual and onsite training for centralized and onsite leasing teams.
• Enhance system workflows to support sales performance through consistent evaluation and optimization of our software and processes.
• Use data to guide decisions by tracking key sales metrics, sharing insights, and partnering with Operations leaders to improve results and customer satisfaction.
• Collaborate across teams and communities by working closely with onsite leaders, supporting sales technology and processes, and visiting communities as needed.
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Skills for Success:

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  Education: Bachelor's Degree in Business Administration or similar field, or equivalent experience required

  
  
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  Experience: 3+ years experience in progressive Multifamily property management or sales leadership and training role required. Experience managing a team required.

  
  
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  Skills: Proven track record in driving sales performance, process improvement and project management. Strong analytical, change management and strategic thinking skills.

  
  

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
  
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
  
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  
• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  
  
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Pay Range: $90,000-$106,000