Services Resource Advisor

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Services ResourceAdvisorisresponsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes,coworker engagement,andproject financial success.

Therole is responsible forpartneringwithSales,Services Delivery Managers, andServices Resourcesin the areas of project fulfillment, system updates,and reporting.

What you will do:

• Fulfill assignmentofCDW ConsultingProfessionals to deliver best-in-class customer experience and achieve operational excellence
• Drive business outcomes by planning forand matching resource demand withsupply/capacity

• Qualify business opportunities internally and externally todetermineviability

• Identifyand overcome internal and external hurdles in the business that are hindering the sales process and developand solve withcreative solutions/roadmaps

• Build,maintain, and engagean ecosystem of services suppliers to provideadditionalresources as needed

• Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments

• Attain revenue and gross profit growth targets within supported verticals

• Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / belowutilizationtargets

• Communicate with project team on customer requirements

• Responsible for continuous processand resource managementimprovement

What we expect of you

• Bachelors' Degree or equivalent experiencerequiredor computer-related field or equivalent experience.Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience

• Strong independence and ability to influence others
• Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
• Strong organizational skills witha track recordof meeting deadlines and the ability to adapt to the changing needs of the business
• Excellent written and verbal communication skills with the ability to effectively articulate information and interact
• Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, andexhibitsolid analytical capabilities
• History of successfully coordinating complex projects, with multiplefacetsand stakeholders
• An eagerness to continually learnnew technologyand keep pace with an ever-changing industry
• Desire to apply thought leadership and nominate effective change to current workflows
• Motivated to produce and achieve successful outcomes for the business
• Decisiveness and good judgment to address pressing project matters when time is limited
• Hands on experience with workflow and/or resource management tools
• Experience in resourcing teams based in multiple locations
• Prior experience working within an ITor consulting environment

Pay range: $ 68,000 - $73,000, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.