Expert Program Manager

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Expert Program Manager reports to the Director, PMO & Governance
• Located in Bedford Park, Chicago, IL
• Full-Time
• Hybrid

The Senior program manager is responsible for organizing and driving the success of the ERP and enterprise applications initiatives. Working cross-functionally with a broad set of business partners, the program manager is the interface between different stake holder groups and is comprehensively responsible for the program management of large-scale complex ERP and related transformational programs with significant impact on business process. This position will have specific focus on supply chain/procure to pay ERP processes and new growth integrations at enterprise scale. The program manager will provide oversight of the enterprise portfolio of programs (ERP) in addition to providing an overview of scope, timelines and overall progress.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Program management for the enterprise applications project portfolio
• Drive integrated planning, release readiness, and cross-workstream coordination with workstream leads and business SMEs to enable predictable delivery outcomes
• Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive
• Lead program updates and status calls
• Provide program-level oversight of risks, dependencies, issues, actions, decisions, and changes, ensuring early escalation and proactive mitigation of delivery impacts
• Establish and govern quality management frameworks to ensure delivery integrity, solution readiness, and alignment with strategic business outcomes.
• Project management interface between business/stakeholders, technical and functional teams
• Influence across global, cross-functional teams and senior leaders to drive alignment, accountability, and results
• Provide consolidated executive reporting across projects/products (Dashboard level reporting). Includes providing insights and actions to deliver to our strategic objectives
• Act as the liaison between IT, business operations and finance for the product and project financials
• Consolidated financial management across defined groupings of projects/products including managing the program's budget on behalf of the IT Executive sponsor, monitoring expenditure and costs against delivered and realized benefits as the program progresses
• Work with other managers to coordinate resources and other interdependencies within and across service lines
• Work with Solution Leads and Project Managers to identify and communication release roadmaps for each work stream
• Focus upstream and downstream of execution to measure if projects and initiatives realize anticipated benefits
• Continuous process improvement initiatives
• Partner with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
• Partner with customer's IT teams to ensure alignment of technology solutions and the secure exchange of data

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in IT or related field
• Project Management Institute Project Management Professional (PMI PMP or PgMP) is a plus
• 10+ years of ERP work experience
• 7+ years of program/project management including KPI reporting on financials, risk and vendor management
• 7+ years' experience in supply chain or related industries
• Experience with large system program implementations, integrations and conversions (Oracle/JD Edwards/NetSuite/SAP).
• Experience with large, finance-impacting systems transformations/ implementations (Oracle/JD Edwards/NetSuite).
• Experience managing across varied business and technical stakeholder groups and maintaining key relationships
• Experience in change management and guiding organizations through complex transformations
• Previous experience in driving improvements with standards
• Experience with opportunity analysis and driving process standardization
• Financial and business acumen
• Ability to successfully pass a background check post offer acceptance

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com