New

Director-EPIC Community Connect-ABQ

Presbyterian Healthcare Services
life insurance, vision insurance, paid time off, long term disability
United States, New Mexico, Albuquerque
1100 Central Avenue Southeast (Show on map)
Mar 03, 2026
Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Summary: The Epic Community Connect Program Director is responsible for providing strategic leadership and operational oversight of Presbyterian Healthcare Services' Epic Community Connect program. This role oversees the Epic EHR Community Connect offering for affiliated customers, ensuring alignment with clinical, operational, and business needs. The Director understands the healthcare technology and business landscape and aligns systems and services to attract, retain, and support community partners. This role provides leadership, guidance, and oversight to analysts and consultants responsible for implementation and ongoing services, while collaborating closely with executive, physician, operational, and technology leaders to ensure consistent, standardized, and highquality service delivery. Job Description: * Ensure all Epic Community Connect projects and practice initiatives are delivered on time, within scope and budget, and with exceptional outcomes. * Partner with senior leadership and key stakeholders to identify and remove barriers impacting program delivery and customer satisfaction. * Provide effective management of analysts, consultants, and thirdparty vendor resources. * Establish and lead regular program meetings, providing updates on priorities, risks, progress, and overall program direction. * Participate actively in governance and leadership forums to provide program updates, advocate for community partners, and communicate requested information. * Serve as a leader within the Applications division and a primary point of contact for leadership at all organizational levels. * Collaborate across Presbyterian Healthcare Services to deliver a unified, serviceoriented Community Connect program. * Align resources, workflows, applications, and technologies with organizational strategy and customer needs. * Engage directly with affiliate customers to communicate the Community Connect roadmap, upcoming enhancements, and adoption strategies. * Ensure training, change management, and adoption plans support smooth transitions to new Epic versions and features. Oversee a manager and/or analysts that will help support Epic community connect, EpicCare Link and Epic CareEverywhere ROLE EXPECTATIONS In this role, you will: Serve as a key member of the Applications Division management team supporting Community Connect governance. * Collaborate with clinical leadership, facilities, operational leaders, and bestpractice teams to maintain and evolve the Community Connect offering. * Ensure Community Connect systems and services are implemented, maintained, optimized, and measured to achieve high customer satisfaction. * Partner closely with technology teams and other departments to ensure service level agreements (SLAs) are consistently met. * Provide project leadership for site additions, moves, changes, and expansions. * Partner with executive and physician leaders to ensure standardized, compliant, and consistent service delivery. * Maintain awareness of healthcare IT trends, Epic Community Connect enhancements, and emerging technologies. * Support the VP of Applications in delivering the Community Connect vision through regular written and inperson communication. * Document, communicate, and enforce policies and standards in partnership with IS leadership. * Supervise, educate, and develop staff supporting the Community Connect program. * Manage program policies, procedures, and documentation. * Manage vendor contracts, relationships, and affiliate site partnerships. * Respond effectively to adhoc and emergent organizational needs. * Ensure compliance with all information services policies, security standards, HIPAA, and ePHI regulations. Additional Job Description: Who You Are & What You Bring: * 5-10 years of healthcare experience, application experience perferred. * Five or more years in a leadership or management role with preferred responsibility for Epic Community Connect. * Extensive Epic leadership experience (5 years required; 10 years preferred). * Strong technical expertise in Epic system design, build, testing, troubleshooting, and support. * Strong understanding of clinical workflows and integrated IT solutions. * Proven leadership experience on largescale Epic implementations or change initiatives. * Experience supporting clinically integrated networks or affiliate partnerships. * Demonstrated strategic thinking, problemsolving, and independent judgment. * Excellent communication, presentation, and interpersonal skills. * Ability to prioritize work, manage ambiguity, and perform effectively under pressure. * Experience facilitating meetings and working across diverse, multidisciplinary and remote teams. EDUCATION & CERTIFICATIONS * Bachelor's degree in Healthcare, Business Management, Information Systems, or related field (required). * Epic certifications in Community Connect, Affiliate Support, Population Health, Data Integration, or Data Exchange preferred. PHYSICAL REQUIREMENTS Sedentary role requiring occasional lifting of up to 10 pounds; primarily seated with occasional standing or walking. Benefits Benefits are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system ofnine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history-and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.