New

Workplace Ambassador

JLL
parental leave, paid time off, 401(k)
United States, Illinois, Chicago
200 East Randolph Street (Show on map)
Mar 03, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This role serves as the central point of contact for client visitors and employees, acting as the primary interface between internal operations and clients. You will take ownership of the front of house experience, manage meeting room operations, and support the facilities management team in delivering exceptional workplace experiences. Your people-focused skills, including stakeholder management, relationship building, and proactive problem-solving, will be essential in representing both client and JLL values through professional service delivery and community engagement. Your day-to-day tasks will include: Meeting Room and Client Suite Management: Managing the meeting room booking system including reservations, cancellations, and amendments while ensuring frequent communication with end users. Conducting prechecks before every meeting and maintaining highest cleaning standards across all meeting rooms. Setting up and resetting internal and external meeting rooms according to individual booking requirements and equipment requests. Coordinating catering requests, audiovisual equipment, and special requirements by liaising with FM teams, vendors, and security. Hospitality and Events Management: Supervising event setup and breakdown, performing risk assessments, and coordinating with necessary teams to ensure consistent service levels. Providing food and beverage service for external meetings and client suite events, coordinating with vendors for large catering functions and special requests. Managing communications to promote events, confirm attendances, and create name badges while providing team briefs to the wider workplace team on upcoming activities. Reception and Visitor Management: Delivering five-star customer service by meeting and greeting all staff, customers, and visitors professionally and cheerfully. Managing all visitor categories in line with security protocols, issuing and controlling visitor security passes, and liaising with security teams. Serving as an information source for staff and customers regarding building facilities, meeting room locations, and surrounding amenities. Welcoming new joiners and providing in-person or virtual orientation tours and supporting documentation. Site Operations: Conducting daily meeting room and office checks, performing walk rounds to ensure high standards are maintained throughout all facilities. Managing requests on the facilities helpdesk and liaising with service providers to ensure work orders are completed within agreed timeframes. Handling incoming and outgoing mail enquiries, coordinating repair and maintenance of office equipment, and maintaining accurate records of office seating plans. Desired experience and technical skills: Requirements: Three years' experience working within a Front of House or Reception environment, ideally gained within a corporate or hotel setting. Exceptional customer service skills with a natural ability to connect with people and provide great experiences. Strong relationship building capabilities to understand and respond to the needs of staff and customers effectively. Computer literacy with good understanding and working knowledge of office software. Excellent written and oral communication skills with the ability to deliver clear, concise messages and identify mutually agreeable solutions. Proven track record of achievement with demonstrated ability to understand problems, assess impact, and provide timely resolutions. Exceptionally organized with strong multi-tasking abilities and excellent time management skills. Capable of working under pressure and meeting tight deadlines while maintaining high attention to detail. Flexible and proactive approach with ability to react quickly and decisively when faced with problems or issues. Strong team player with commitment to support colleagues while able to work independently with minimal direction. Demonstrated ability to prioritize and manage completion of multiple complex operational matters efficiently and in a timely manner. Professional presentation skills with ability to instill a culture that matches JLL's core behaviors and values. Preferred: Experience managing meeting room booking systems and hospitality coordination. Background in facilities management or workplace services. Knowledge of security protocols and visitor management procedures. Experience coordinating events and liaising with multiple vendors simultaneously. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 50,300.00 - 61,713.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. 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