SOC Team Manager

Edgewater Federal Solutions is seeking an IT Team Manager to support the IT program at a major national laboratory.

This role provides strategic oversight and leadership to the Support Operations Center (SOC) team, ensuring efficient service delivery and exceptional customer satisfaction. You will collaborate with stakeholders to define service standards, manage resources, and continuously improve processes. As a centralized hub, the SOC's operational scope is dynamic; the successful candidate must scale monitoring efforts and adapt workflows in real-time to incorporate the addition of new teams, emerging workstreams, or expanding infrastructure.

High-Pressure Leadership: Demonstrate a proven ability to lead in a high-stress environment, serving as the primary escalation point for critical incidents and providing decisive leadership during complex, time-sensitive outages.
• Team Development & Culture: Recruit, onboard, and mentor a diverse team of SOC technicians and developers; foster a high-performance culture centered on accountability, continuous learning, and technical upskilling.
• Operational Excellence: Oversee and optimize SOC workflows to ensure rapid incident response and proactive monitoring; manage team performance through KPIs, regular feedback, and professional development planning.
• Strategic Tool Ownership: Guide the full lifecycle of SOC-specific tools-from requirements to maintenance-ensuring development efforts directly address operational gaps and automate routine tasks.
• Cross-Functional Collaboration: Partner with broader IT teams to facilitate knowledge sharing and cross-training, bridging the gap between operational needs and technical development.
• Stakeholder Communication: Deliver clear, data-driven updates and performance reports to all organizational levels, from technical staff to senior leadership and the Operations Manager.
• Operational Availability: Maintain flexibility to support a 24/7 mission; while primarily a business-hours role, the manager must be available for after-hours escalations or urgent team needs.

• Associates in relevant discipline plus a minimum 3 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties
• Related experience may be substituted for relevant education and vice versa.
• Must have an Active DOE Q Security Clearance
• U.S. Citizenship is required.
• Must have a proven experience leading Team.
• Work Shift work to cover 24/7 environment

Desired:

• Experience in the current customer environment
• Bachelor's degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1