Credit Risk Specialist

Duties:

• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk
• Answer customer questions regarding business documents or current loan information
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Identify, document and follow up with cross functional teams on product bugs and features
• Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
• 100% Remote
• 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST

Skills:

• 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail - Must Have
• Excellent time-management skills - Must Have
• A desire to help people and improve the customer experience
• A passion for and customers engaging with products
• Strong Internet research, G Docs and overall PC skills; SQL experience a plus
• MacBook user preferred