Salesforce Supervisor (IT Systems Technical Specialist Supervisor)

Open Recruitment

If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver's license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland's toll roads then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT).

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission-connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses!

The Maryland Department of Transportation, The Secretary's Office (MDOT TSO), is seeking a Salesforce Supervisor (IT Systems Technical Specialist Supervisor) within the Division of Information Technology. This position is responsible for managing all aspects of Salesforce.com platform including planning, developing, designing, configuring, customizing, testing, training, documenting, and implementing improvements and new or advanced systems or applications. The Salesforce Supervisor provides ongoing maintenance and support of custom applications and third-party integrations.

Responsibilities include but are not limited to the following:

The employee in this position will receive direct supervision from the Cloud Services Manager.

The current vacancy exists in the Division of Information Technology, at MDOT Maryland Transportation Authority (MDOT MDTA) which is located at 2310 Broening Highway, Baltimore, MD.

This position may allow a hybrid work schedule, including telework and required on-site work hours.

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include course work in application, communication, database or operating systems software technology.

Experience: Four (4) years of experience designing, developing, testing, implementing, and maintaining application, communication, database or operating systems software.

*Selective Qualification: Two (2) years of this experience must include experience in Salesforce Lightning Development.

*This statement contains a selective qualification which is more focused in scope than the minimum qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill or ability).No substitutions are allowed for a Selective Qualification.

The ideal candidate will possess one of the following certifications:

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position for which you are applying.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

1. Thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems, or other information technology-related field to include course work in application, communication, database or operating systems software technology may be substituted for the required education.

2. An additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

3. Experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by writing program code using third generation or other generally accepted computer programming languages may be substituted for high school on a year-for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

None.

SPECIAL REQUIREMENTS:

Eligible applicants may be subject to a background investigation under federal or state laws regulations. A conviction is not an automatic disqualification to employment. Erroneous, misleading or fraudulent information on an application is sufficient grounds for rejection from the hiring process, removal from the list of eligible, withdrawal of an offer for employment or immediate discharge.

ADDITIONAL INFORMATION:

TO APPLY: You must complete an MDOT employment application (DTS-1) online to be considered for this recruitment. RESUMES CANNOT BE SUBSTITUTED FOR THE MDOT EMPLOYMENT APPLICATION. No paper applications will be accepted.

The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Selected candidates may be subject to background and reference checks.

You may apply online at https://www.governmentjobs.com/careers/mdotmd. Applications must be submitted online by 11:59 p.m. on 3/13/2026.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please notify in advance. MD Relay Service Number (711). Bilingual applicants are encouraged to apply.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDOT does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.