Customer Services Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional 1

Location(s): Cypress, CA

Position Overview
This role applies solid technical or business-domain expertise to support operational excellence and strategic initiatives. The individual works independently on non-routine assignments and contributes to process, technology, or service improvements.

Core Purpose

• Apply subject-matter expertise to improve business operations or support innovation initiatives.
• Provide technical input for complex issues, including support for acquisitions or strategic programs.
• Ensure adherence to internal governance, compliance standards, and regulatory requirements.
• Contribute to development or refinement of processes, tools, and business methods

Impact & Scope

• Solves non-routine, variable problems using established methodologies.
• Applies technical, economic, or scientific principles to real-world business scenarios.
• Works on defined project milestones with measurable deliverables.
• Influences team outcomes through expertise and structured execution.
• May provide functional guidance to junior or operational staff

Key Responsibilities

• Analyze, develop, test, or implement processes, systems, or technologies within area of expertise.
• Contribute to project execution with self-management and target orientation.
• Support development of guidelines, tools, or business processes.
• Integrate services across functions and collaborate with management stakeholders.
• Identify opportunities for incremental improvements in processes or technical components

Knowledge & Skills Requirements

• Good technical knowledge in a defined discipline (including theoretical foundation).
• Understanding of business context and value creation.
• Ability to apply methods, tools, and principles in varied situations.
• Structured problem-solving capability.
• Awareness of compliance, governance, and quality standards.

Experience Profile

• Typically 2-5 years of relevant experience.
• Master's degree may qualify as entry at this level.
• Expected to demonstrate growing independence and accountability.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.