Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Business Support Specialist II. Location: Pensacola, FL. Basic Description:
- To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Client systems, policies and procedures.
- To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision.
- To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude.
Responsibilities:
- Analyze, research and resolve problems and discrepancies related to member accounts/loans.
- Ensure software/systems meet regulatory and procedural requirements.
- Develop and recommend enhancements to improve operational processes and procedures.
- Identify and detect errors/omissions; resolve or arrange for the resolution.
- Involved in cross-organizational task groups concerning new automated systems, products and/or services.
- Perform research for process improvements.
- Recommend corrective action when discrepancies occur.
- Resolve issues relating to General Ledger accounts and/or Client systems.
- Test and implement software and/or processes.
- Work with other business units to resolve systems and equipment issues.
- Perform other duties as assigned.
Qualifications and Soft Skill Requirements:
- Ability to work independently and in a team environment.
- Advanced knowledge of branch systems and processes.
- Desired - Advanced knowledge of Client products, services, programs, policies and procedures.
- Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques.
- Advanced research, analytical, and problem solving skills.
- Advanced skill applying research and interpretation of findings to respond to requests for information.
- Advanced skill exercising initiative and using good judgment to make sound decisions.
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations.
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies.
- Advanced verbal and written communication skills.
Desired Skills:
- Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Feb 28, 2026