Case Manager

LOCATION: Phoenix Family Services

STATUS: FT/40hrs/wk/Non Exempt

Pay: $20.00 - $21.00 per hour

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor's Degree or equivalent required. (Experience in social service capacity may substitute for education in a 2:1 ratio)
• Excellent knowledge of local community resources required
• Demonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances
• Able to maintain a non-judgmental demeanor, using a professional approach & maintaining boundaries with clients
• Able to handle crisis/emergency services for the homeless & working poor by utilizing crisis intervention, & conflict resolution skills
• Experience working with households with minor children
• Ability to quickly become proficient in Salvation Army approved Social Service programs
• Possess ability to develop and maintain a positive working relationship with fellow agency staff and professionals from other agencies.
• Ability to complete documentation accurately in a timely manner, possess time management skills and be able to work independently
• Excellent verbal and written communication skills
• Excellent knowledge and ability to use current MS Office Software applications, including Word and Excel, as well as email, the internet & Bowman Systems (Wellsky and/or HMIS depending on Corps and/or grant requirements)
• Excellent detail, organization and file management skills
• Demonstrated dependability, maturity and initiative
• Must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
• Ability to work independently or as a part of a collaborative team
• Bilingual strongly preferred
• Must possess a valid Arizona driver's license with a clean driving record & pass a motor vehicle records check.
• Ability to pass The Salvation Army's Fleet safety e-learning
• Must be able to pass a criminal background check

RESPONSIBILITIES:

• Develop case plans for the families in shelter to help them be successful in establishing stable housing.
• Responsible to fulfill the overall mission of The Salvation Army in the provision of services to program participants of the Phoenix Family Shelter
• In accordance with empowerment philosophy, support, assist, validate and provide case management with residents depending on individual case plan.
• Develop an individual POH action plan and set goas for each client. Monitor case plans/assessment for clients at 30, 60, 90 and 365 days. Keep paper and electronic client files up to date.
• Assist clients in preparation for return to permanent housing
• Upon first case management meeting:
• Determine client's perception of problems, strengths, and needs.
• Develop 3 mutually acceptable goals with the client.
• Provide client with written copy of finalized case plan.
• Participate in meetings with the Divisional Pathway of Hope Coordinator.
• Act as a liaison between clients, organizations and Corps Officers.
• Maintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based information
• The Case Manager will ensure that the program participants are given every opportunity to succeed by providing the necessary assistance to move from homelessness stable housing; taking particular care when dealing with domestic violence related issues.
• Participate in all Pathway of Hope (POH) trainings, including but not limited to Strength's Based Perspective, Motivational Interviewing, Trauma Informed Care/De-escalation, and Stages of Change Model
• Working knowledge of the State of Arizona statutes and codes that have an impact upon our services to homeless households
• Utilize POH steps in navigating the path to independence and stability as follow is:
• Selection: Intake, Assessment, The Hearth Hope Index, The Client Sufficiency Matrix, The Strengths Assessment
• Action Planning: Personal Action Plan
• Case Management: Community Resource Map, Client Referral Tracking, Case Notes, The Herth Hope Index, The Client Sufficiency Matrix, The Strengths Assessment
• Transition: Completion Form, Exit & Follow-up Surveys, Release of Information, The Herth Hope Index, The Client Sufficiency Matrix, The Strengths Assessment
• Post-Completion Follow-Up: Follow-up Surveys, Client Sufficiency Matrix & Hearth Hope
• Focus on POH outcomes as follows:
• Progression along Pathway of Hope
• Ability to solve root causes of target population
• Reduction in the number of barriers faced
• More effective use of community resources
• Increased Hope
• Greater Integration of TSA's internal Resources
• Positive Intergenerational Impact
• Stronger leadership & positive perception in communities
• Reduction in the number of repeat clients
• Represent The Salvation Army when interfacing with social service agencies, commissions, committees, and other groups.
• When assigned, act as liaison with outside agencies to disseminate information regarding for the poor and homeless services that are provided by The Salvation Army.
• Other duties as assigned by the supervisor as it relates to the position of Shelter Case Manager

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.