Service Engineer 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer 1

Location(s): Newark, DE

Role
The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus. This role offers the opportunity to build on existing strengths, acquire new skills, and contribute as part of a highly impactful team within a global healthcare organization.

The ideal candidate will demonstrate initiative to learn and strong technical expertise in clinical laboratory applications, along with electro-mechanical troubleshooting capabilities to support diagnostic laboratory instruments remotely. Strong computer proficiency and effective verbal and written communication skills are essential.

Candidates must demonstrate a positive attitude when interacting with both internal and external stakeholders, consistently striving to exceed expectations. Sound decision-making skills, a collaborative mindset, and enthusiasm for change are critical for success in this role.

Key Responsibilities

• Provide phone and email support to internal and external customers.
• Monitor and accurately document cases using a Customer Relations Software tool.
• Demonstrate advanced technical expertise in clinical laboratory practices while supporting Dimension Systems.
• Deliver exceptional customer service by troubleshooting complex technical issues and driving timely resolution.
• Take ownership of open tickets, ensuring issues are resolved or appropriately escalated when necessary.
• Meet or exceed individual service level metrics aligned with business and customer needs.
• Maintain compliance with company policies, procedures, and operational processes.

Preferred Qualifications & Skills

• Possess strong analytical thinking and advanced troubleshooting capabilities for technical product lines.
• Have exceptional phone and communication skills to collaborate effectively with customers and internal teams.
• Are proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.).
• Demonstrate a positive, solution-oriented attitude and thrive in a collaborative, cross-functional environment.
• Leverage team strengths to resolve customer issues efficiently.
• Foster an open, supportive work environment aligned with service-based leadership principles.

Required Qualifications

• Associate degree with equivalent experience or Bachelor's degree in a science-related or engineering field.
  • Preferred: Medical Technology, Biomedical Engineering, or Engineering degree.
• 3-7 years of comparable experience (Med-Tech, Engineering, or healthcare industry experience preferred).
• Willingness to travel up to 20%.
• Strong preference for candidates based in Glasgow, DE or Cary, NC; exceptionally qualified field-based candidates will also be considered.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.