IT Support Specialist II

This position is a primary member of the Academic Technology unit housed within the Office of the Registrar and utilizes a teamwork approach to ensure that the office is providing quality service while adhering to University policies and procedures. Responsible for participating in the delivery of quality services by the unit, determines within the basic guidelines and rules the release of student confidential academic information in accordance to applying complex provisions according to the Family Educational Rights and Privacy Act of 1974 (FERPA) and university policies as well as applying such in resolving issues related to students' academic permanent records, academic technology systems, and student services; supports the daily tasks of the area, and serves as a content area expert/liaison between the office and key university offices. Assists the Assistant Registrar for Academic Technology in planning and monitoring improvements to the area.

The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our mission, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

This position is Hybrid eligible. Following a successful probationary period, this position may be eligible for a hybrid work experience allowing up to 3 days remote.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

• Requires a high school diploma (or equivalent) and two years of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Bachelor's Degree
• Higher Education/post-secondary experience: one year progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
• Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.
• Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.
• Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.
• Experience reviewing, implementing, or recommending changes to multiple policies and procedures, including university, state, and federal rules and regulations.
• Knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, etc....
• Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.
• Experience providing training, technical development, public speaking, presentations, and customer service in higher education-related areas.

Additional Role Information:

• Daily work requires repetitive movements of wrists, hands, and fingers when using a computer performing daily tasks and sit, stand, and walk handling/preparing diplomas. Must be able to handle a variety of processes which could cause high levels of stress during peak periods. Daily use: desktop computer, dual monitors, photocopier/scanner, multi-line telephone

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

• Cover Letter
• Resume
• Three professional references with contact information.

Applications close on: March 31,2026

$20.30 - $25.00