Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Process Improvement Manager 3. Location: Austin, TX. I. Description of Services:
- Client requires the services of Process Improvement Manager 3, hereafter referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Client.
- All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Client will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
- Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.
The contractor will be responsible for:
- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
- Conducting an end-to-end review of selected business processes across designated departments or functional areas.
- Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
- Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
- Designing optimized "To-Be" workflows and transition plans.
- Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
- Establishing metrics to track improvements and ROI.
- Facilitating working sessions, process mapping workshops, and training as needed.
- Collaborating with IT and operations teams to align process improvement plans with system capabilities.
- Supporting the development of implementation roadmaps and change management strategies.
II. Candidate Skills and Qualifications: Minimum Requirements:
- 8 Years Required: Process engineering, operations optimization, or business process improvement.
- 5 Years Required: Evaluating current state processes and optimizing processes.
- 1 Year Required: Specifying software system requirements to design improved solutions.
- 1 Year Required: Six Sigma Black Belt certification.
- 1 Year Required: Proven track record of leading process transformation initiatives in large organizations.
- 1 Year Required: Proficiency in process modeling tools (e.g., Visio etc.).
- 1 Year Required: Strong facilitation, communication, and stakeholder management skills.
- 1 Year Required: Experience with operational metrics, workflow optimization, and cross-functional team collaboration.
- 1 Year Preferred: Experience in regulated or government environments.
- 1 Year Preferred: Familiarity with process automation or low-code tools.
- 1 Year Preferred: Lean certification.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Feb 27, 2026