Director Product Management Field Technology

The Director, Product Management - Field Technology will lead the management, optimization, and adoption of sales systems and tools to drive commercial effectiveness within the US Commercial Organization. This role is accountable for developing and executing strategic enhancements, ensuring system performance, and enabling field teams with the necessary tools and insights to optimize execution.

The Director will act as a key partner to Sales, Digital, Data & Tech, Commercial Operations, and Analytics, ensuring alignment across functions and fostering collaboration to deliver impactful solutions. By managing a team dedicated to field technology, this leader will deliver technology solutions that enhance productivity, automate processes, and support the organization's broader strategic priorities.

Key Responsibilities

Sales Systems Strategy & Optimization

• Act as the business lead for sales systems supporting field teams across multiple therapeutic areas.
• Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs and strategic objectives.
• Drive system enhancements, configurations, and integration efforts with IT and external vendors, including Veeva CRM, and other sales enablement platforms.
• Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies.
• Oversee the configuration, integration, and optimization of field tools, including Veeva CRM, DAM, Brand Portal, Claims Library, and MDM.
• Conduct user acceptance testing (UAT), training coordination, deployment planning, and user onboarding.
• Monitor system performance, user adoption, and support issues to drive resolution and continuous improvement.
• Maintain proper documentation, including user guides, SOPs, and validation protocols where required.

Field Support & Adoption

• Serve as the liaison between field sales teams and technology teams, ensuring seamless system performance and prompt issue resolution.
• Collaborate with Sales Training to create training materials, user guides, and best practices to support field adoption.
• Establish and monitor adoption metrics, proactively identifying areas for improvement and driving user engagement.
• Conduct onboarding and systems training for field teams to ensure effective use of tools and technologies.

Data & Analytics Alignment

• Partner with Commercial Data and Analytics teams to ensure sales teams have access to meaningful insights and dashboards that inform decision-making.
• Work with technology teams to maintain data integrity, governance, and compliance within sales systems, supporting Aggregate Spend reporting requirements.
• Analyze system utilization data and performance metrics to provide strategic recommendations to leadership.

Stakeholder Engagement & Collaboration

• Build trusted relationships with Sales Leadership, Digital Data and Technology, Marketing, and Commercial Operations to align system capabilities with commercial priorities.
• Manage relationships with external vendors, handling system reliability, ongoing enhancements, vendor selection, contract negotiations, and service-level agreements.
• Lead workshops and user interviews to gather feedback for continuous improvement and optimization of field technologies.

Basic Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 10+ years of experience in, CRM management, or field technology, or sales operations with clear ownership of field technology applications.
• Expertise in Veeva CRM, and other sales enablement platforms.
• Experience in leading system implementation, enhancements, and field adoption initiatives.
• Experience working cross-functionally with Sales, IT, Commercial Operations, and Analytics.
• Experience in the pharmaceutical sales, biotech, or healthcare industry.

Preferred Qualification:

• Familiarity with AI-driven sales analytics and emerging field technologies.
• Strong analytical, problem-solving, and project management skills.
• Master's degree in computer science, Information Technology, or a related field.

Core Competencies

• Accountability for Results: Focus on key strategic objectives, maintain high standards of performance, and take ownership of driving change.
• Strategic Thinking & Problem Solving: Make decisions with a long-term view, considering impacts on customers, patients, employees, and the business.
• Patient & Customer Centricity: Maintain an ongoing focus on the needs of customers and key stakeholders.
• Impactful Communication: Communicate with clarity, respect, and influence at all levels to achieve the best outcomes.
• Respectful Collaboration: Value diverse perspectives and foster partnerships that enhance collective goals.
• Empowered Development: Take an active role in professional development and promote growth within the team.

#Li-GSK

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at HR.AmericasSC-CS@gsk.com where you can also request a call.

Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/