Principal IT Business Analyst

26-Feb-2026

US (Remote)

10772BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Position Responsibilities

• Requirements elicitation: Apply different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team members
• Requirements analysis: Collaborates with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by members of the team
• Requirements documentation: Translate features and functions into digestible items
• Creating user stories and acceptance criteria to express requirements
• Providing product management support such as prioritization and backlog grooming
• Conduct testing such as functional testing and user acceptance testing (UAT)
• Use of strong interpersonal skills to engage team members and stakeholders and communicate business expectations to the technical development expert in ways they can produce desired outcome
• Build trust and respect, establish relationships, and develop rapport with technical and non-technical team members
• Driving specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes.
• Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
• Advise on all things functionally and operationally related to ServiceNow implementation projects
• Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes
• Conduct requirements workshops and serve as functional lead throughout the lifecycle of engagements
• Lead development of business process story / requirement gathering
• Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
• Completing, developing and improving required documentation such as process flow diagrams roles/responsibilities, workshop agendas, presentations, and gap analysis reports
• Play an active role in configuring the solution and supporting the technical team for any custom development required
• Managing and communicating process and business requirements ensuring that the proposed solutions meet the customer's expectations
• May also assist and lead test plan development and execution
• Assist in development of project plans and enablement training of the client

Qualifications

• 7+ years of Business System Analysts experience
• 3+ years of Agile methodology experience
• Exceptional interpersonal and communication skills (verbal, written, and presentation). Exceptional organizational skills and detail orientation.
• Strong analytical aptitude, an ability to structure complex or undefined business problems.
• Experience in prioritization of deliverables and tasks.

Compensation Info

The U.S. salary range for this position is $86,500.00-$152,500.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.