Customer Service Planner

Position Overview:

The Customer Service Planner plays a critical role in coordinating and executing project activities to ensure successful equipment installations and removals. This position is responsible for managing project schedules, arranging logistics such as trucking and crane services, and ensuring timely equipment delivery. The role requires strong organizational skills, mechanical aptitude, and the ability to collaborate effectively across teams, architects, engineers, suppliers, and customers. The Customer Service Planner also prepares and reviews CAD drawings, maintains accuracy in construction plans, and utilizes internal systems such as JDE and Initial Impressions to support project execution. This is an onsite role based in Huntsville, AL, with up to 25% domestic travel.

Responsibilities:

• Plan, schedule, and coordinate all project related activities to a specific project date.

• Schedule trucking and cranes for the installation and removal projects

• Ensure equipment delivery timing for the installation process

• Arrange, identify, and order required equipment order using JDE inventory system

• Effectively use Initial Impressions software to review for new installations coming up in the schedule

• Preparing CAD drawings based on specifications and collaborating with architects or engineers.

• Reviewing designs for accuracy and adjusting construction plans as needed.

• Collaborating with team members to ensure project objectives and details are met.

• Position could require up to 25% domestic travel.

• Position must work in the Huntsville, AL location.

Qualifications:

• Must be professional, mature, and responsible

• Possess and demonstrate a mechanical aptitude

• Highly organized and detailed with work, work practices, and habits.

• Strong interpersonal and communications skills

• Ability to interface effectively with all levels within the company as well as organizations outside the company

• Able to prioritize and drive to a deadline

• Proficiency with Microsoft Word and Excel as well as speaking with suppliers and customers on the phone

• AutoCAD experience preferred

About Linde:

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Salary:

Open to Grade 10.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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