Assistant Manager - Commuter & Visitor Information - 138582

Parking and Commuter Services is a department of Transportation Services within the VC-OMCP organization. Please see the Transportation Services Overview for additional information (https://transportation.ucsd.edu/contact/about.html).

Parking and Commuter Services manages parking operations and alternative transportation programs across all UC San Diego and UC San Diego Health locations. The department oversees parking permit and transit pass sales, special event parking, parking facility safety and maintenance, and parking regulation enforcement. The department also plays a crucial role in campus planning by assessing parking needs, recommending new parking facilities, and implementing strategies to reduce single-occupancy vehicle trips to UC San Diego and UC San Diego Health.

Parking and Commuter Services is committed to supporting sustainable transportation choices and reducing commuter impacts on the environment. The department prioritizes and manages alternative transportation initiatives, including carpools, vanpools, and active transportation (bicycle/pedestrian) programs, shared mobility, transit pass sales, and commuter incentive programs. The department consistently strives to meet and exceed the commitments of the UC Sustainable Practices Policy (https://policy.ucop.edu/doc/3100155/SustainablePractices) and is dedicated to helping UC San Diego achieve its sustainability goals, including the commitment to net zero carbon outlined in AB1279.

Parking and Commuter Services employs a team of approximately 40 career staff and 150 student workers to manage and support campus parking operations. The department, as an auxiliary business unit, is derived from parking permit sales, citation revenue, and other related fees, which are used to fund all parking infrastructure maintenance, alternative transportation programs, and support overall campus transportation initiatives.

Learn more about Parking and Commuter Services at https://transportation.ucsd.edu/commute/.

Under general supervision of the Director of Parking Service & Commuter Information, oversees, supervises and coordinates the work of the Commuter & Visitor Information Centers and staff. Supervises the daily organization; staffing; parking permit sales and cancellations; payroll deductions and daily deposits; and preparation of complex and detailed summary reports. Oversees through supervision approximately $25M in annual transactions covering: cashiering functions, billing preparations, daily deposits, check requests and verifications, and associated customer service for the Commuter & Visitor Information Centers. Responsible for establishing and maintaining high-quality customer service standards, and ensuring that staff follow these standards. Leads in maintaining and updating office operating procedures and training manuals, ensuring that staff are properly trained in office processes and follow established procedures. Provides leadership in coordinating with Information Technology Services representatives on all issues regarding IFIS, ISIS, IRIS, and T2 Flex (POS) systems that are used in transacting parking sales, services, cancellations, and recharges.

Supervises and coordinates the work of parking operations and enforcement staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for the assigned area.

• Working knowledge of University parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these.

• Working knowledge of parking procedures and enforcement, and ability to guide employees. Knowledge of resource management concepts and University policies related to parking services.

• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others. Solid supervisory skills with the ability to motivate staff and create a positive team-oriented work environment.

• Ability to train, supervise, delegate, monitor, and evaluate staff performance. Ability to manage and supervise staff in a busy, multi-shift customer service and cash-handling operation.

• Proficient in operation of web-based parking related systems and office software. Demonstrated strong computer skills using various software tools such as: spreadsheets, databases and web browsers, including but not limited to: Word, Excel, Outlook, T2 Systems, and other MS Suite applications; ability to learn new applications as required.

• Interpersonal skills to effectively motivate others to achieve goals. Develops and maintains rapport and professional relationships with assigned staff, peers, multidisciplinary team members, management.

• Excellent customer service skills. Strong interpersonal skills including tact, diplomacy and flexibility with the ability to work in a team framework in conjunction with Principles of Community with all levels of staff and outside vendors. Ability to effectively work individually or in teams and ability to communicate effectively with people of many diverse backgrounds, including students, staff, faculty, and customers.

• Organizational skills to coordinate staff schedules and unit operations. Customer service orientation to quickly address questions or issues and resolve customer complaints. Strong organizational and time management skills. Strong problem solving skills including ability to analyze information, practices, procedures, problems and situations to recognize alternatives and consequences, including complex administrative, parking, and/or customer service issues.

• Verbal and written communication skills to explain program polices and processes, actively listen, and advise. Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures, and job descriptions.

• Ability to effectively manage multiple priorities and execute plans to meet deadlines.

• Ability to operate university vehicles.

• Ability to stand for long periods of time; work in diverse weather conditions.

• Must pass a background check.

• FBI/DOJ and DMV background checks and clearances required prior to hire.

• Must possess and maintain a valid California driver license with ability to operate university vehicles.

• May be required to participate in the DMV Pull Notice program.

• May be required to work various hours as necessary.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace