PMO Business System Analyst Senior

The PMO Business System Analyst Senior is a senior, customer-facing, consultative role responsible for enabling the successful adoption, use, and ongoing improvement of Enterprise Portfolio Management Office (EPMO) tools, processes, and practices. This position serves as a key bridge between business, clinical, and technology stakeholders, focusing on stakeholder enablement. The role involves understanding portfolio management tools, stakeholder workflows, delivering guidance, training, and support to ensure effective tool usage. Success requires engaging confidently with executives, explaining complex concepts clearly, providing hands-on guidance and support, and leading presentations and workshops.

The Senior Analyst acts as a trusted advisor and subject matter expert for EPMO tools, translating stakeholder needs into practical system configurations, clear documentation, and usable standards. This role emphasizes relationship-building, facilitation, documentation, and change management, balancing governance with flexibility to support stakeholder success.

In addition to direct stakeholder support, the PMO Business System Analyst Senior mentors junior analysts, promotes best practices, contributes to continuous improvement of EPMO operations, and helps create educational materials, documentation, and standards that drive consistency and confidence across the organization.

• Serve as a senior customer facing analyst within the EPMO Operations Support team, providing hands on, consultative support to EPMO tool users across the organization.
• Build and maintain trusted relationships with stakeholders through clear communication, active listening, and confident engagement.
• Collaborate with cross-functional teams to ensure EPMO tools integrate effectively into enterprise workflows, processes, and systems.
• Partner closely with stakeholders to understand their processes, constraints, and project management maturity, meeting them where they are and guiding them forward through change and adoption.
• Translate stakeholder needs into clear system configurations, workflows, training materials, and implementation procedures that are practical, usable, and aligned with governance standards.
• Lead and facilitate training sessions, workshops, office hours, and presentations for individuals and groups, tailoring content to varying levels of experience and confidence.
• Act as a primary point of contact for troubleshooting and resolving EPMO tool issues, delivering timely, empathetic, and solutions-oriented support.
• Apply change management principles to support successful rollout, adoption, and sustained use of EPMO tools and processes.
• Produce and maintain highquality documentation, including user guides, process documentation, standards, job aids, and best practice materials.
• Document, promote, and continuously improve EPMO best practices while balancing consistency, governance, and stakeholder needs.
• Use strong communication, facilitation, and leadership skills to support informed decision-making and stakeholder success.
• Mentor and coach less senior analysts and team members, modeling strong customer service, clarity in communication, confidence, adaptability, and collaboration.
• Stay current on PMO methodologies, industry trends, and evolving business or clinical requirements, assessing impacts on EPMO tools, processes, and stakeholder enablement.

Required

• Bachelor's Degree or equivalent
• Minimum of 5 years of relevant professional experience in systems analysis, PMO support, or related role
• Demonstrated experience working directly with business or clinical stakeholders in a customer-facing or consultative capacity

Preferred

• Master's Degreeor equivalent
• 7 years of relevant experience including experience formulating and defining systems scopes and objectives
• Certification(s) related to project management or PMO tools
• Administrative experience implementing, configuring, and supporting EPMO tools such as Planview, Jira, and Confluence (highly preferred)
• In-depth knowledge of PMO methodologies, with hands-on experience supporting both waterfall and agile delivery models (highly preferred)
• Experience across the systems development lifecycle, including requirements gathering, design, configuration, and deployment
• Participation in multiple phases of integrated system implementations or enterprise tool rollouts
• Background in health care, sciences or information systems

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.