Job Title: Remote Social Worker/ Case Manager/ Communication Specialist (Maternal/Child Health)
Location: Remote, Indianapolis, IN
Pay Rate: $34.00/hr. on W2 without benefits
Duration: 05+ months
Role & Responsibilities:
- Requires efficiency to handle the volume of incoming and outbound calls received on a daily basis.
- Ability to make and take a number of calls, helping navigate families with resources and referrals within the maternal and child life cycle, accurately and thoroughly using multiple intake screening processes.
- Ability to follow up with all clients engaged in the system, to ensure that quality is achieved.
- Develop in-depth knowledge of the existing early childhood systems, Help Me Grow IN, Home Visiting, Early Childhood, Special Education, and Children and Youth with Special Health Care Needs programs- eligibility, referral/application processes, due process information, and related support services.
- Assist with compiling and mailing out information packets to families referred to services or screening tools, or other community-based resources, as needed.
- Sends out confirmation letter and resource information to the referral source.
- Assists in maintaining the filing system for all cases.
- Attends staff meetings, conferences, and workshops regularly to upgrade professional skills and understand systems and current best practices for working with mothers, children, and families.
- Works effectively as a team member and provides assistance to other staff members as needed.
- Effective communication skills are needed to assess the needs of clients and direct them to the appropriate resource and referral.
- Ability to assist the client in submitting a full Medicaid application and obtaining a navigator license.
- Requires knowledge of community resources and available service providers throughout the state, assisting in identifying gaps and barriers to services, and system issue trends families experience in utilizing services.
- Requires knowledge of Information and Referral (I&R) standards and utilizing the Vision Link Database.
- Assists Lead CS in producing caller data reports by reporting the number of calls made and other filters such as referrals, call type, needs, providers, etc. on a daily basis.
Required Education:
- Required a Bachelor's (or higher degree) in Communications /Social Work or Information Technology, Education, Special Education, Home Visiting, or related health or human services field.
Required Skills:
- Must have knowledge of the nature of the social service and medical providers to whom the Helpline makes referrals.
- Must have the ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available.
- Excellent listening skills and the ability to assess and inquirer's situation and needs as well as use good judgment in determining the appropriate referrals are required.
- Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
- The ability to show compassion and understanding for people dealing with difficult situations.
- Logical thinking, good judgment, and the ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
- Must be respectful, non-judgmental, non-critical, and attentive to the concerns of MCH programs and staff.
- Able to work independently and as part of a project team.
- Able to work under pressure and tight deadlines in a fast-paced environment.
- Able to multitask, prioritize, and be flexible.
- Proficient in the use of Microsoft Office Outlook, PowerPoint, Excel, and SharePoint.
- Well-developed communication skills, both written and verbal.
- Experience in positions involving maternal needs, special needs, or work with very young children.
- Knowledge of typical and atypical child development and special needs conditions.
- Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.
Difficulty of Work:
- This position requires significant attention to detail, the ability to work with internal and external partners, knowledge of the different resource and referral systems used within the division, and knowledge of this particular section.
- This position must be able to resolve problems, logically develop ideas, interpret policy, and have superb oral and written communication skills, to guide appropriate interactions with the caller and to use good judgment in determining the appropriate referrals and provide.
Personal Work Relationships:
- Incumbent maintains cooperative relationships with internal and external partners for daily problem solving and interpretation of regulations and policies, and must have the ability to work with a diverse group of employees, not only in function, but also in skill level.
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22nd Century Technologies, Inc.
$34.00/hr. on W2 without benef
Feb 24, 2026