Business Analyst - Service Delivery Optimization

Description

The Digital Modernization Sector is seeking a highly qualified Business Analyst to supportservice delivery performance improvements and AI enablement initiatives within a Jira-based Agile Scrum environment.This role is focused on improving Service Level Requirement (SLR) performanceprocesses, operationalizing AI capabilities, andreducing manual effort across service delivery workflows.

The Business Analyst will quickly translate operational friction into structured requirements, documentation, and automation initiatives.This position is embedded within a cross-functional Agile team and works closely with product leadership, data science, engineering, and service delivery stakeholders.This is not a general documentation role. It is execution-focused and improvement-driven.

The Business Analyst will support process improvement, automation, and AI enablement initiatives by translating operational needs into structured requirements, documentation, and backlog deliverables.

Key responsibilities include:

• Analyze current-state workflows supporting Service Level Requirement (SLR) performance, including identification of manual processes, exclusion research, reconciliation activities, and reporting dependencies

• Document existing operational workflows and define detailed requirements to support automation and system enhancement initiatives

• Partner with data science and engineering teams to evaluate opportunities for automation, reporting improvements, and AI enablement

• Design and implement structured intake processes for AI enablement requests, including submission criteria, prioritization inputs, and evaluation checkpoints

• Develop and maintain Jira workflows to manage AI initiatives through intake, evaluation, delivery, and operationalization

• Create clear user guides, reference materials, and operational documentation for AI-enabled applications

• Document system capabilities, constraints, and practical usage scenarios to support adoption across stakeholder groups

• Develop structured communications describing AI capabilities, use cases, and operational impact for executive leadership, operational teams, and delivery organizations

• Elicit and document functional and non-functional requirements for automation initiatives, including workflow validation, ticket QA automation, and reporting enhancements

• Translate business rules and operational pain points into structured Jira epics, user stories, and acceptance criteria

• Maintain traceability between service performance objectives and backlog items

• Develop process maps and workflow documentation to support engineering implementation

• Support sprint planning, backlog refinement, QA validation, UAT activities, and operational rollout

• Bachelor's degree with 4+ years of relevant experience (or Master's with 2+ years)

• Experience working within Agile Scrum environments

• Demonstrated experience using Jira for backlog management and workflow tracking

• Strong experience writing structured user stories, acceptance criteria, and requirements documentation

• Experience documenting business processes, workflows, and operational procedures

• Experience supporting automation, reporting, or system enhancement initiatives

• Strong written communication skills, including development of user guides and executive-level summaries

• Ability to operate effectively in a fully virtual, cross-functional environment

• Experience supporting AI-enabled tools, automation initiatives, or data-driven workflows

• Experience working with service delivery, performance metrics, or operational reporting frameworks

• Familiarity with SLR or SLA performance models

• Experience supporting QA automation, ticket review workflows, or workflow validation initiatives

• Experience working in regulated or compliance-driven environments

• Agile certification (IIBA-AAC, PMI-ACP, SAFe, or similar)

• AI enablement requests move through a structured and transparent intake process

• Existing AI applications are supported by clear, practical documentation

• Leadership has visibility into available AI capabilities and associated use cases

• Automation requirements are well-defined, testable, and executable by engineering teams

• SLR workflows with significant manual effort are documented and converted into improvement initiatives

• Manual reconciliation and reporting effort is reduced through automation and workflow improvements

• Backlog items are precise, measurable, and aligned to operational outcomes

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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