Analyst - Enterprise Application Support 1 (Mortgage Administrator)

Reporting to the Enterprise CRM Manager, the Enterprise Application Support Analyst will analyze, support, implement, and maintain the enterprise business application solutions enabling the processes needed for the business to be operationally and strategically successful. Responsible for upgrading and improving the functionality and providing high-level technical knowledge to implement and configure the functions of key enterprise applications and associated interfaces.

Analysts on the CRM support team will be dedicated to supporting Dynamics 365 platform specifically.

Essential Duties and Responsibilities:

Minimum Qualifications:

Education: Associate degree in computer science, Information Systems or related field or combination of education, training and experience equivalent

Experience:

• Minimum 2 years' experience in an operations support environment supporting multiple businesses and enterprise software applications.

• Experience with enterprise application management and core financial software management

• Dynamics 365 experience preferred for CRM aligned analysts/administrators

Knowledge, Skills, and Abilities

• CRM team alignment: Ability to interpret basic design documents and user stories to create CRM cases and workflows.

• High level of attention to detail.

• Understanding of Microsoft Azure, Microsoft Windows OS, Microsoft Office products and monitoring tools.

• Understanding of Enterprise Scheduling and Systems Health Monitoring applications.

• Knowledge of using software deployment systems to install applications and packages.

• Familiarity with Microsoft SQL and/or Oracle SQL scripting.

• Ability to communicate effectively upward and across the organization, using appropriate business language to effectively provide timely information to appropriate parties as needed.

• Excellent listening skills with the ability to empathize, focusing on client service required.

• Excellent teamwork skills, collaborating across business and technical functions, to achieve business goals and objectives.

Physical Environment:

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days on-site in the Sugar Land, TX office. Our retail roles are required to be onsite at the branch locations.

Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

• Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.