Manager - Enterprise Applications and Support

Essential Duties and Responsibilities:

1. Provides oversight and leadership to Enterprise Application Support Analysts; supports the strategic direction of TDECU by ensuring highly available, critical, business systems, such as CRM, loan origination, account opening software, eSignature platform, and other existing and new systems.

2. Builds and manages relationships with other IT and business leaders throughout the organization. Collaborates with other IT team members; manages 24x7x365 operations of EAS systems.

3. Accountable for system functionality alignment with strategic imperatives and other business objectives. Manages the implementation of changes, when necessary.

4. Collaborates with Business Analysts, EAS analysts, Information Technology teams, and third-party vendors to deploy enhancements; ensures standard change control and change management principles are followed.

5. Represents the Credit Union at industry-related conferences; continually learns and develops to keep up to date with relevant technology trends. Acquires new contacts, establishes vendor relationships and manages collaboration with industry networks.

6. Evaluates, selects, and manages the relationship with vendors to enhance and support the functionality of Business Systems; oversees the implementation of new, critical, business systems and orderly sunsetting of legacy systems; ensures department adequately staffed to provide high levels of system analysis, administration, and on-going support.

7. Creates and maintains customer support metrics such as quality of service and response times; seeks the continual improvement of individual and team results.

8. Provides leadership, technical expertise, and mentorship to new and existing team members.

9. Promotes and adheres to organizational service standards when interacting with internal customers, vendors, or external members.

10. Possesses deep and broad knowledge of technology processes and implementation procedures, as well as a broad understanding of the various business systems, products, programs, services, and business processes.

11. Performs any other duty as assigned by the Supervisor.

Minimum Qualifications:

Education: Bachelor's degree in Information Systems, IT Management, or Business, or related field or any equivalent combination of education, training, and experience.

Experience: Minimum of 5 years of IT and business/industry management experience, including budget and staff management.Minimum of 5 years of experience with credit union business systems.

Knowledge, Skills, and Abilities:

* Strong collaborative and interpersonal skills to work across multiple stakeholder groups to translate business strategies, initiatives, goals, and objectives into project proposals and system functionality.

* Strong analytical, problem-solving, creative, and strategic thinking abilities.

* Strong ability to be flexible when conditions warrant; stays successfully engaged in multiple initiatives simultaneously.

* Ability to communicate technical concepts and break down complex business problems into easily understood, structured, and concise communications.

* Ability to communicate effectively upward and across the organization, using appropriate business language to provide effective and timely information to appropriate parties as needed.

* Excellent listening skills with the ability to empathize, focusing on member service.

* Proven leadership qualities include the ability to coach, motivate, and inspire others to do their best and to instill accountability in team members.

* Strong professional written and verbal communication skills.

Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.