Parts Operation Support Manager

This individual will lead and mentor a team of Parts Specialists within the Parts Support Team based out of our Field Support Office. They will effectively provide parts customer support to all RDO Equipment Co. stores. Through exceptional phone support, they will ensure that the desired customer satisfaction level is met along with achieving the company asset goals at assigned locations. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will invoice, order, place on hold and make any necessary entries to the inventory control system based on company guidelines.

Specific Duties Include:

• Demonstrate leadership and forward-thinking vision in departmental strategy and processes, proactively identifying and implementing opportunities to improve parts profitability, reduce expenses, and increase efficiency across the organization.
• Recruit, hire, train, coach, and develop staff, including providing daily performance feedback and conducting monthly one-on-one meetings and annual performance reviews.
• Review and monitor no-sale and obsolete inventory and partner with management teams to prevent, reduce, and eliminate inventory inefficiencies.
• Provide advanced business system training and support to parts team members, actively developing deep knowledge of parts system functionality to maximize system utilization.
• Ensure team members have the tools, resources, and support needed to maximize productivity and remove obstacles to success.
• Collaborate proactively with field management teams and seek ongoing feedback from location management to ensure alignment, engagement, and consistent execution across all locations.
• Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 5+ years of parts management experience
• Previous parts process and inventory management experience preferred
• Experience in customer service preferred
• Demonstrate strong computer skills in all Microsoft Systems
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• 50% travel is required