Intern, License Management

Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer!

This position is hybrid in our Westlake, OH office OR remote in Durham/Chapel Hill, NC

This internship is in our License Management team, where will have the opportunity both to contribute to day-to-day operations of the practice and to participate in organizational planning and development, working side-by-side with the operational executive and team members to advance this critical practice. We are looking for candidates who have an interest in diving into contracts and historic product and pricing manuals to help us deliver valuable insights and recommendations. Candidates with strong analytical, organizational, and written communication (e.g., deliverable production in Microsoft Word) will be well suited to this internship. Through your work, you will learn about the ECM industry, products and pricing, how and why these have evolved over time, and the efforts we take to ensure license compliance. You will have the opportunity to work across an interdisciplinary group of stakeholders, from Operations to Sales to Legal to Product and R&D, and you will see how your work directly contributes to revenue growth. We envision that you will:

Shadow members of the License Management team.
• Learn the importance of License Management and why is a critical component of Sales organizations.
• Review and analyze historic licensing models and price books for specific product lines.
• Prepare thorough and professional analysis of customer contract and order progression from inception to present, highlighting changes and evolutions, unusual behaviors or patterns, identifying specific issues and risks, and making recommendations related to license compliance matters.
• Present findings to multi-stakeholder groups along with your intern program peers.
• Ask questions, offer insights, and identify opportunities for improvements.
• Analyze broader datasets to identify potential patterns and areas of focus for License Management initiatives, producing related reports.
• Participate in internal negotiation and settlement strategy discussions.

• Proficiency with Microsoft Office software products
• Keen attention to detail
• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Capable of identifying and completing tasks independently, with a sense of urgency and ownership
• Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests
• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Demonstrated success at maintaining high personal work standards
• Demonstrated ability to handle sensitive information with discretion and tact
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position.

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 4 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!

• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

#LI-DNI