New

Service Desk Technician

TEKsystems
$20.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Feb 19, 2026
Service Desk Technician - Grow Your IT Support Career Are you looking for a role where you can strengthen your technical skills, support a wide range of technologies, and be part of a collaborative IT team? This Service Desk Technician position offers handson experience, daily problemsolving, and the chance to make a real impact for end users. In this role, you'll provide frontline support for hardware, software, applications, and mobile devices. You'll work directly with employees to resolve issues, deliver excellent customer service, and ensure technology runs smoothly across the organization. If you enjoy troubleshooting, learning new tools, and helping people, this is a great next step in your IT career. What You'll Do * Serve as the first point of contact for technical support requests via phone, chat, and ticketing system. * Troubleshoot and resolve Level 1 issues involving Windows 10, Office 365, hardware, software, and user accounts. * Support mobile devices including iPhones, iPads, and Android devices. * Maintain service level agreements and ensure timely followup with end users. * Communicate technical solutions clearly and professionally to nontechnical users. * Provide oneonone training and guidance to help users navigate systems and tools. * Escalate complex issues to highertier support when appropriate. * Document all work, findings, and resolutions in the ticketing system. What You Bring * 1-3 years of experience in a service desk, help desk, or technical support role. * Strong troubleshooting skills and familiarity with Windows 10, Office 365, and Active Directory. * Experience with enterprise ticketing systems (ServiceNow preferred). * Excellent communication skills and the ability to work well in a team environment. * Strong customer service mindset and the ability to explain technical concepts clearly. * Critical thinking skills and the ability to stay calm and professional under pressure. Why This Role Stands Out * Opportunity to work with a supportive, established service desk team. * Exposure to a wide range of technologies and realworld IT issues. * A role that builds the foundation for future growth into Tier 2 support, system administration, networking, and more. * A chance to make a meaningful impact by helping users stay productive and confident with their technology. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of West Bend, WI. Pay and BenefitsThe pay range for this position is $20.90 - $20.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in West Bend,WI. Application DeadlineThis position is anticipated to close on Mar 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.