New

Desktop Support Analyst

TEKsystems
$28.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Baltimore
Feb 19, 2026
About the Role We're seeking a Tier 2 Desktop Support Specialist to own escalations from the service desk, resolve complex endpoint issues, and keep our Microsoft environment running smoothly. You'll support Windows devices, administer Microsoft 365 (with a focus on SharePoint and Teams), and partner closely with Tier 1, infrastructure, and security teams to deliver a great enduser experience. What You'll Do * Serve as the escalation point for Tier 1 incidents and requests; diagnose and resolve hardware, OS, and application issues on Windows 10/11 laptops and desktops. * Administer Microsoft 365 services with emphasis on SharePoint Online and Microsoft Teams (sites/permissions, policies, team lifecycle, guest access, OneDrive sharing, basic governance). * Perform endpoint builds and upgrades (imaging/provisioning), driver and firmware updates, and software deployments using standard enterprise tools. * Troubleshoot identity and access issues (password resets, MFA, conditional access prompts, profile corruption), and resolve Outlook/Exchange, printing, and VPN connectivity problems. * Maintain accurate ticket documentation, knowledge base articles, and user guides; meet or exceed SLAs for response and resolution. * Partner with network, security, and messaging teams on problem management, rootcause analysis, and recurring issue reduction. * Support collaboration/meeting tech (Teams/Zoom clients, peripherals, room systems) and deliver "VIP" quality service during critical incidents. * Contribute to continuous improvement-identify patterns, recommend process/tooling enhancements, and help standardize support procedures. Minimum Qualifications (MustHaves) * 5+ years of IT support experience, including hands-on support in a Microsoft Windows environment (Windows 10/11, common enterprise apps). * CompTIA A+ or Network+ certification (active or recently held). * Experience maintaining and improving Microsoft 365 environments-especially SharePoint Online and Microsoft Teams administration and enduser support. * Strong troubleshooting skills, clear written/verbal communication, and a customerfirst mindset. Preferred Qualifications * Experience with Intune (or similar) for endpoint management, application deployment, and compliance. * Familiarity with identity and security in Microsoft 365/Entra ID (Azure AD), MFA, and conditional access basics. * Working knowledge of networking fundamentals (DNS/DHCP/TCPIP/VPN/WiFi). * Experience with ITSM platforms (e.g., ServiceNow, Jira) and knowledge management. * Scripting familiarity (PowerShell) for user/device administration is a plus. Job Type & LocationThis is a Contract to Hire position based out of Baltimore, MD. Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Baltimore,MD. Application DeadlineThis position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.