New

Voice Admin

TEKsystems
$28.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Feb 19, 2026
Job Title: Voice Administrator Job Description We are seeking a dedicated and experienced Voice Administrator to manage our incident and task queues, close approximately 40 tickets a day, and assist with the Teams conversion project. The role involves collaborating with telecommunication carriers to troubleshoot circuit issues and outages. Responsibilities * Maintain and manage the incident/task queue to efficiently close ~40 tickets daily. * Research and document station programming for Teams conversion projects. * Collaborate with telecommunication carriers to troubleshoot and resolve circuit issues/outages. * Process user and phone setup changes in the Avaya system, including extensions, voicemail, and call routing. * Track and prioritize multiple tasks, completing 30+ requests daily. * Provide minimal direction support to Avaya AAFD users using Avaya System Manager. * Investigate and resolve issues related to Avaya phone systems, including call quality, connectivity, and feature-related problems. * Escalate complex issues to higher-tier support when necessary. * Maintain accurate and detailed ticket updates in ServiceNow. * Proactively manage task queues, ensuring tasks are addressed and resolved quickly to prevent repeat tickets. Essential Skills * Hands-on Avaya System Administration experience (2-3 years minimum). * In-depth knowledge of Avaya telephony systems, Avaya Call Manager, and Avaya Communication Manager. * Ability to diagnose and resolve voice communication issues. * Experience with voicemail and ACD (Automatic Call Distribution). * Proficient in Microsoft Excel, including pivot tables and lookup tables. * Experience with ServiceNow or similar ticketing systems. Additional Skills & Qualifications * Carrier circuit experience with providers such as Avaya, Spectrum, Verizon. * Basic knowledge of Microsoft Teams Calling is a plus. * Carrier Bg is a plus. * Avaya IP Office experience is a plus. * Ability to hit the ground running, reliable, and punctual. Why Work Here? Join a people-centric organization that values teamwork, collaboration, and creating exceptional customer experiences. Be a part of a company that prides itself on industry-leading security and a quick, agile workforce. With a strong customer-centric culture, you will enjoy a supportive environment that encourages a 'people first' mentality. Work Environment This position requires onsite presence in San Antonio once a week on Tuesdays. Candidates within Texas are welcome Job Type & LocationThis is a Contract position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in San Antonio,TX. Application DeadlineThis position is anticipated to close on Feb 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.