Employee Success Consultant

As an Employee Success Consultant at Idaho National Laboratory,you will help build the next generation of innovators who advance U.S. leadership in nuclear energy and transformative technologies. This person will serve as a trusted partner to create holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth. Key responsibilities include serving as a centralized contact for employee support, conducting confidential inquiries, facilitating resolutions, and partnering with management to optimize performance and engagement. This role requires strong familiarity with employment laws, experience in mediation, and the ability to conduct risk assessments. Success in this position is measured by increased employee trust and engagement, timely conflict resolution, and the effective implementation of organizational enhancements.

Core Purpose:

• Serves as a trusted partner who creates holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth
• Advances employee success and development by aligning individual achievements with organizational goals
• Augment mission outcomes by ensuring employee growth and engagement directly contribute to laboratory success

Key Responsibilities:

Inquiry & Assessment:

• Serves as a centralized point of contact for employees seeking support, guidance, workplace issue resolution, or assistance with navigating complex situations in the workplace (e.g., accommodations, leaves, personnel matters, etc.)
• Conducts confidential inquiry conversations to understand employee needs, whether related to challenges, development opportunities, or career questions
• Triages requests to determine appropriate level of support, from immediate coaching, and accessing appropriate contacts to more formal fact-finding processes
• Maintains accessible communication channels and creates a welcoming environment for employees to seek assistance

Advisory Functions:

• Serves as a vital link between employees and leadership, fostering open communication by addressing concerns, workplace challenges, and systemic issues to enhance employee well-being and boost productivity
• Conduct confidential fact-finding and information gathering when employees face conflicts, concerns about fair treatment, or workplace challenges
• Facilitate resolution conversations and mediates disputes to restore positive working relationships
• Analyze organizational policies and practices to ensure fairness, consistency, and legal compliance across all employee interactions

Success Functions:

• Collaborates with managers to optimize employee performance, engagement, and add value to the laboratory mission
• Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
• Partners with other laboratory organizations as needed to ensure holistic solutions are met and supported

Integrated Functions:

• Identifies patterns in employee challenges to recommend both preventative policies and proactive development solutions
• Develop successful strategies (e.g., training needs based on trending data analysis and conflict resolution discussions)
• Balances individual employee needs with organizational objectives, finding solutions that serve both
• Build trust through confidential consultation and support while maintaining transparency about organizational realities
• Operates with appropriate independence to maintain objectivity while collaborating closely with leadership and management
• Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory

Technical Competencies:

• Thorough familiarity with state and federal employment laws and ability to interpret them
• Experience with union contract interpretation and grievance procedures
• Robust experience in complex mediations
• Solid knowledge of EEOC regulations and complaint processes
• Considerable understanding of FMLA and ADA laws and requirements
• Working familiarity and some experience with workplace investigations (discrimination, harassment, retaliation complaints, etc.)
• Skilled in developing executive reports and decision documents
• Excellent verbal and written communication skills

Success Metrics:

• Increase employee trust and engagement scores
• Ensure timely resolution rates for workplace concerns and conflicts
• Track employee performance improvements and career progression metrics
• Monitor retention rates, with a focus on high-performing employees
• Implement organizational enhancements based on employee feedback and data analysis

Strategic & Analytical Skills:

• Experience translating complex legal/regulatory requirements into accessible guidance for managers
• Ability to conduct risk assessments and provide mitigation strategies
• In partnership with data analysts, identify trends in employee relations issues and recommend systemic solutions

Interpersonal & Influence Skills:

• Proven ability to build trust across varied employee groups and management levels
• Conflict resolution and de-escalation skills in high-stakes situations
• Experience coaching managers through difficult employee situations
• Ability to balance employee advocacy with organizational needs and legal compliance
• Proven expertise in creating cohesive team environments, promoting commitment and nurturing a positive team spirit

Disposition & Judgment:

• Demonstrated discretion handling sensitive and confidential matters
• Sound judgment in ambiguous situations requiring balance between competing interests
• Resilience and composure under pressure
• Self-motivated and results oriented, with proven ability to manage multiple tasks in a deadline-driven environment

Required

• Level 5: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 14 years of relevant experience; or Master's degree and 8 years of experience; or J.D or Ph.D. and 6 years of experience

• Strong knowledge of state and federal employment laws (e.g., ADA, FMLA, EEOC regulations) and their application

• Familiarity with workplace investigations, including discrimination, harassment, and retaliation complaints

• Ability to translate legal and regulatory requirements into accessible guidance for managers

• Experience conducting risk assessments and proposing mitigation strategies

• Skilled in identifying trends in employee workplace issues through data analysis and recommending systemic solutions

• Demonstrated discretion in handling sensitive and confidential matters

• Sound judgment in navigating ambiguous situations with competing interests

• Excellent verbal, presentation, and listening communication skills

The ideal candidate will possess:

• Advanced degree from an accredited institution HR, Business, Employment Law, or related degree
• Certification in mediation, conflict resolution, or HR disciplines (e.g., SHRM-CP/SCP, PHR/SPHR)
• Advanced experience with data analysis tools for employee metrics
• Previous experience facilitating large-scale training sessions or workshops
• Familiarity with organizational change management principles

The pay range for this position is: Level 5 ($114,360 - $234,336). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.

Physical Requirements:

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires the operation of office equipment. The employee must occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The job works in a general office environment with a moderate noise level. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress because of human behavior and various responsibilities. Position requires working more than 8 hours/day and working alone.

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match (regular positions) or self-contribute access (postdoctoral positions)
• Paid time off (personal leave)
• Employee Education Program (tuition assistance for eligible positions)
• Comprehensive Relocation Package
• Benefit eligibility subject to multiple factors, including employment status and position classification.

At this time, BEA will not sponsor any H1-B visas obtained outside of the United States of America (U.S.A.), including consular visas.

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure.

INL Mission:

Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

INL Vision:

Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements:

To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity:

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information:

When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.