Assistant Director of MSBA NYC Program, Cornell SC Johnson College of Business

The Assistant Director of MSBA NYC Program Position:

The Assistant Director of MSBA NYC Program plays a key role in supporting program execution, student advising, and cocurricular engagement. This position provides both strategic and handson leadership, collaborating with MSBA colleagues, campus partners, and external stakeholders to deliver an exceptional, inclusive experience for a diverse student population. We are seeking a selfdriven professional with strong judgment, proven experience, and the ambition to excel in a dynamic, highimpact role.

The Assistant Director, reporting to the Director of Online Masters & MSBA Programs, oversees the full MSBA student lifecycle by providing holistic academic advising, supporting students with moderately complex personal and institutional concerns, and connecting them with appropriate resources to promote success. This role contributes to key initiatives that advance retention, persistence, and graduation; develops and implements cocurricular programming-including orientations, welcome events, speaker sessions, and student interest groups-to strengthen community and engagement; and participates in assessment efforts and schoolwide committees to enhance policies and student services. The position also supports admissions and corporate relations activities as needed, collaborates closely with partners across Johnson and the broader university such as Admissions, Cornell Health, Global Learning, and Student Disability Services, and regularly uses systems such as Salesforce and Academic Student of Concern forms to ensure accurate documentation and student tracking.

Position Details:

• Reports to the Director, Online Masters & MSBA Programs.
• Interacts regularly with prospective and current students and alumni, faculty, Admissions, Marketing, Operations, Finance, Alumni Affairs, Registrar, Career Services, corporate sponsors, and external service providers.
• Works closely with the NYC facilities team to ensure evening/weekend logistics are arranged and executed smoothly.
• Based at Cornell Campus in NYC
• Requires evening availability.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications

• Bachelor's degree with 2 to 4 years relevant experience or equivalent combination of education and experience.
• Experience in a student advising role in a higher education setting.
• Program management experience.
• Strong communications skills; writing, editing, public speaking and multimedia.
• Profound commitment to service excellence and continuous improvement processes.
• Mastery of Microsoft Office applications.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing. Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.
• Demonstrated skill in understanding cultural differences.
• Enjoys interacting with prospective and current students, alumni, and business leaders.
• Must be available to work evenings to support program goals.
• Familiar with Canvas, Peoplesoft, Salesforce or similar CRM.
• Event planning experience.

Preferred Qualifications

• Familiarity with complex academic organizations
• Ability to manage multiple competing priorities in complex and ambiguous environments.
• Collaborative team player across functional departments and geographies.
• Strong sense of ethics, discretion, diplomacy, and protocol.
• Master's degree (preferably in business management or student services).
• Ideal candidates will have extensive experience managing programs and student services.

This is a full-time, onsite position based in New York, NY. Salary to commensurate with education and experience.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

Application Procedure

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.
• This is a full-time, onsite position based in New York, NY

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

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Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.