Parsons House Resident Monitor Coordinator

Job
Summary

The Resident Monitor Coordinator supports the Residential
Reentry Program Director by overseeing the supervision, scheduling, training,
and performance of resident monitors. The role ensures smooth facility
operations, strong resident accountability, and adherence to safety, security,
and sanitation standards. It also includes oversight of home confinement
residents in the community. This position requires 24/7 on call availability and the ability to provide backup coverage.

Essential
Duties and Responsibilities

• Work mandatory overtime as needed across all shifts.

• Perform effectively under deadlines, time pressures, and fast paced conditions.

• Provide instruction to residents on the proper use of facility property,
  equipment, and common areas.

• Enforce all house rules, program policies, and supervision requirements
  for residents.

• Promote good work habits, personal hygiene, and pro social behavior among residents.

• Supervise and inspect resident assigned chores to ensure cleanliness
  and compliance.

• Check all locking devices, alarms, and security systems as required to
  maintain safety.

• Conduct urine surveillance and administer breathalyzer tests when
  required.

• Prevent the introduction of contraband and maintain control over
  discipline and prohibited items.

• Perform required facility tours, including checks of resident rooms and
  living areas.

• Conduct resident counts at scheduled and unscheduled intervals.

• Perform exterior surveillance checks to ensure facility security and
  community safety.

• Prepare accurate and timely reports, including disciplinary actions,
  incident/accident reports, medical reports, escapes, and sign in/out documentation.

• Follow reporting protocols and notify appropriate staff of incidents in
  accordance with policy.

• Monitor, document, and account for resident medication usage.

• Maintain accountability for all facility and home confinement residents while ensuring security, life safety compliance, sanitation, and environmental safety.

• Attend required staff meetings, training sessions, and professional
  development activities.

• Enforce all policies related to offender supervision and program
  compliance.

• Conduct community site checks (employment sites, passes, and
  program-approved locations) to verify resident whereabouts and accountability.

• Assist the Residential Reentry Program Director with day to day security operations of the facility.

• Conduct intake processing for new residents, including orientation and
  room assignments.

• Perform any additional duties related to this position as assigned.

WORK ENVIRONMENT:

• Work is primarily performed in an office setting located within a
  residential, correctional environment.

• Position is full-time.

• Requires travel to resident homes, correctional facilities, and other
  locations for inspection and review.

• Must be comfortable working in a secure facility environment with frequent
  interaction with staff, residents, and visitors.

• Exposure to moderate noise levels and routine office equipment.

• May involve interruptions and handling of sensitive or confidential
  information.

Wisconsin Community Services, Inc. is an equal
opportunity employer. All applicants will be considered for employment without
attention to race, ethnicity, religion, sex, sexual orientation, gender
identity, national origin, veteran or disability status.

Required
Qualifications

• High School Diploma or GED

• At least 2 years of experience in a residential reentry center or similar
  setting.

• Proficiency in Microsoft Office Suite and other relevant software
  applications.

• Strong grammar, written, and verbal communication skills.

• Must be able to pass a Federal Bureau of Prisons background check.

• Must meet all agency employment requirements, including:

  • Professional references

  • Criminal background check

  • Drug screening

  • Driver's license check

Knowledge,
Skills, and Abilities

Communication - Ability to
provide information effectively with a diverse population, including the
persons we serve, supervisors, colleagues, and program partners, through clear
written and oral communication. Ability receive and direct participants and
visitors in a courteous and helpful manner while interacting with a wide
variety of individuals (participants, staff, vendors, neighbors, funders,
family members, and the general public).

Technological Aptitude - Proficiency
in Microsoft Office Suite and other office software applications; ability to
use general technological skills throughout daily job functions, including
email, internet, and company-specified systems (e.g., Microsoft 365, Windows,
Word, Excel).

Managing Priorities/Deadlines - Ability to
maintain schedules, meet deadlines, and manage multiple projects simultaneously
with strong organizational and time-management skills.

Problem-Solving Skills - Ability to
think critically and be solution-oriented in a fast-paced environment,
identifying and addressing program deficiencies while adapting to program
changes and challenges.

Adaptability - Ability to
manage change, deal with situations as they arise, and work independently or as
part of a team; flexibility to adapt to changing priorities and situations.

Teamwork - Ability to
work collaboratively as part of a team while also managing independent duties
and responsibilities productively.

Motivation -
Demonstrates commitment to the assigned job, mission, and core values of the
organization while supporting a respectful and harmonious work setting.

Professionalism - Ability to
conduct oneself with a high level of integrity, ethics, and professional
boundaries; maintain professionalism under pressure.

Multicultural Sensitivity - Ability to
interact effectively with diverse populations, including participants,
partners, and service providers, while demonstrating professionalism, cultural
sensitivity, and strong interpersonal skills in various settings; sensitivity
and understanding of varying ethnic, religious, and disability groups.

Program-Specific Knowledge, Skills, and
Abilities - Knowledge of relevant regulations,
standards, and compliance requirements for residential reentry programs; strong
understanding of confidentiality protocols and ability to handle sensitive
information; excellent multi-tasking skills; strong analytical skills to
identify and address program deficiencies.

PHYSICAL DEMANDS:

• Must be able to sit for extended periods while performing tasks.

• Ability to walk throughout the facility, including navigating three
  flights of stairs as needed.

• Must be able to perform First Aid, CPR, and Narcan administration in
  emergency situations.

• Occasional lifting or moving of office supplies and small packages (up to
  25 lbs.).

• Ability to bend, reach, and stand for short periods during facility
  walk-throughs and inspections.

• Must maintain visual and auditory acuity to interact effectively with
  staff, residents, and visitors.