Solutions Architect

US Salary Range: $92,000 - $110,000

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The Solutions Architectis a customer-facing technicalteam memberwho designs and communicates scalable solutions acrossBonterra'ssocial impact technology platforms.This role partners closely with Sales to support opportunities byaiding indiscovery, architecting solutions that reflect real-world nonprofit, public sector, and corporate social responsibility workflows, and delivering compelling, outcomes-driven demonstrations.

Essential Functions

Pre-Sales Solution Design

• Aid intechnical discovery to understand customer programs, compliance requirements, reporting obligations, and operational constraints

• Design end-to-end solutions leveragingBonterraproducts, configuration options, data models, and integrations

• Translate customer requirements into clear, defensible solution designs aligned toBonterrabest practices

• Identifyrisks, assumptions, and gaps early - and surface them proactively to Sales and stakeholders

Product Demonstrations & Customer Engagement

• Deliver tailored demonstrations ofBonterraproducts andsolutions based on customer use cases

• Adjust messaging and depth for different audiences, including program staff, compliance teams, IT, and executive sponsors

• Confidently address technical objections

Sales Partnership & Deal Support

• Partner with Account Executives to shape deal strategy, solution approach, and win themes

• Support RFP responses, technical narratives, and solution sections with accuracy and clarity

• Help qualify opportunities by assessing productfit, complexity, and implementation readiness

Cross-Functional Collaboration

• Partner with Implementation and Customer Success to ensure solution designs are deliverable and supportable

• Provide structured feedback to Product based on recurring customer needs and market patterns

• Contribute to internal solution templates, demo assets, and reusablearchitectures

Knowledge, Skills & Abilities

KEY BEHAVIORS - THE "HOW"

• Customer-Centered Problem Solving-Leads with understanding the customer's mission, programs, and constraints before proposing solutions;Asks disciplined, thoughtful discovery questions that uncoverrealoperational and reporting needs;Designs solutions grounded in how customersactually work

• Technical Credibility & Judgment-Demonstratesstrong command ofBonterraproducts (Case Management, Corporate Social Responsibility, Fundraising Solutions and Fundraising Engagementplatform capabilities);Makes sound architecturaldecisionsand clearly explains tradeoffs and limitations;Knowswhen to push back, when to escalate, and when to say "this won't work as described"

• Storytelling with Substance-Connects technical capabilities to outcomes, compliance, and impact;Delivers demos and presentations that are structured, intentional, and audience-appropriate;Avoids feature dumping; every click has a reason

• Ownership & Accountability-Takes full ownership of assigned opportunities from discovery through handoff;Prepares thoroughly and follows through without needing reminders;Flags risks early and brings solutions

• Sales & Cross-Functional Partnership-Operatesas a true partner to Sales;Collaborates effectively with Product, Implementation, and Customer Success;Shares patterns, feedback, and learnings to improve team performance

• Growth Mindset -Seeks feedback and incorporates it quickly.Investsin learningBonterra'sevolving products, markets, and customer needs

OUTCOME EXPECTATIONS- THE "IMPACT"

• Deal Quality & Velocity -Increases win rates on supported opportunities;Reduces sales cycle time byeliminatingtechnical uncertainty early;Helps disqualify poor-fit or high-risk deals before late-stage surprises

• Implementation Readiness-Solutions sold align closely with what Implementation can deliver;Clear documentation and handoff that sets customers up for success

• Customer Confidence & Trust-Customers understand howBonterrasupports their programs, compliance, and outcomes;Technical credibility strengthensBonterra'sposition in competitive deals;Customers feel heard

• Sales Effectiveness-Account Executives trust the Solutions Architect guidance on solution fit and deal strategy. Technical objections are handled cleanly and confidently;RFP and technical responses areaccurate, compelling, and defensible

• Team & Organizational Impact-Guidenewer staff and Demo Engineerthrough mentorship and example;Reusable solution patterns and demo assets improve team efficiency;Product and leadership receive actionable feedback rooted in real customer needs

• Personal Progression-Demonstratesreadiness for increasing complexity and enterprise-level opportunities;Expands influence beyond individual deals into broader solution strategy;Builds a reputation as a reliable, credible, and outcome-driven Solutions Architect

RequiredMinimum Qualifications

• 1-5years of experience in solutions architecture, pre-sales engineering, or a similar customer-facing technical role

• Experience supporting SaaS sales cycles preferably in nonprofit, public sector, healthcare, education, or CSR contexts

• Strong understanding of configurable platforms, data models, workflows, and integrations (APIs, imports/exports)

• Proven ability to leaddiscovery, design solutions, and present to external stakeholders

• Excellent written and verbal communication skills

• Comfort working in ambiguity and navigating evolving product and customer needs

PreferredQualifications

• Prior or current experience working in nonprofit, publicsectoror corporate social responsibility roles.

• Familiarity withCloud Architecture,CRM, demo automation, or RFP tools (e.g.,Loopio, Consensus)

• Interest in progressing toward Solutions Architecturesenior and enterprise level Solution Architecture roles

Travel Requirement:Upto10% of thetime.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.