Learning Management Training Specialist III

Compensation Grade:

Compensation Details:

Positions with a designated work location in New York City, Nassau, Rockland, Suffolk, or Westchester Counties will receive a $4,000 annual downstate adjustment (pro-rated for part-time positions).

Department

Job Description:

Responsibilities

The Learning Management Training Specialist III will help facilitate daily operations of the New York State Department of Health's Learning Management System (LMS) within the LMS program area. The primary objective of this role is to provide LMS training and support that enhances public health training, improves competencies, and promotes health equity. The work of the Learning Management team focuses on reducing health disparities and improving outcomes for prioritized populations. As a member of the Learning Management team, the incumbent will be responsible for communicating and facilitating implementation of a new LMS including administration activities and training support, tracking and monitoring the resolution of requests, course inventory management and migration; contributing to the specification, configuration, review, testing of LMS tools and enhancements; and developing internal procedures. The incumbent will perform other appropriate workforce development related duties and activities as assigned.

Minimum Qualifications

Bachelor's degree in a related field and two years of experience performing training, help-desk support, and/or technical writing, and/or IT troubleshooting for a wide variety of audiences; OR an Associate's degree in a related field and four years of such experience; OR six years of such experience. A Master's degree in a related field may substitute for one year of experience.

Preferred Qualifications

• At least three years of experience working with learning management systems in a government, public health, Hospital, business, or academic setting.

• Experience with development, testing, training, and implementation of online applications.

• Experience working on multidisciplinary teams.

• Experience training and/or providing technical assistance to non-technical audiences at all levels.

• Experience developing user guides, help documents, job aids, and/or demonstration videos to help learners quickly adopt new skills.

• Experience with data analysis and reporting.

• Experience with Microsoft SharePoint and/or Teams, and Adobe Acrobat Pro, and familiarity with popular webinar platforms i.e., Webex, Zoom, Teams, etc.

• A customer/consumer orientation.

• Experience creating accessible documents that includes training for broad audiences including using closed captions, Sign Language interpretation, translation of captions, accessibility scanning websites, and/or using plain language.

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

Travel up to 25% of the time will be required.

The selected candidate must reside within a reasonable commuting distance of the official work location specified in the job posting and must also be located in or willing to relocate to one of the following states: New York, New Jersey, Connecticut, Vermont, or Massachusetts, prior to hire.

This position is eligible for a hybrid work schedule, with a combination of onsite and remote work.

HRI participates in the E-Verify Program.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

www.healthresearch.org

About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRIplays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.

HRI offers a robust, comprehensive benefits package to eligible employees, including:

• Health, dental and vision insurance -Several comprehensive health insurance plans to choose from;

• Flexible benefit accounts -Medical, dependent care, adoption assistance, parking and transit;

• Generous paid time off -Paid federal and state holidays, paid sick, vacation and personal leave;

• Tuition support -Assistance is available for individuals pursuing educational or training opportunities;

• Retirement Benefits -HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;

• Employee Assistance Program -Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;

• And so much more!

Work Location Expectations

At HRI, the nature of hybrid and onsite work varies by position. Some roles require full onsite presence, while others allow a hybrid schedule. Managers determine the specific telecommuting expectations for each role based on operational needs and job responsibilities. If designated as hybrid, you will divide your time between working remotely and reporting onsite. Regardless of telecommuting status, all HRI employees must live within a reasonable commuting distance of their official work location and must reside in one of the following states: New York, New Jersey, Connecticut, Massachusetts, or Vermont.