Medical Director for Quality, Primary Care

Principal Duties and Responsibilities

General Responsibilities

• Leading advocate for patients and high-quality, high reliability care across approximately 40 primary care practices. Reviews real-time performance for the practices with the relevant medical directors and can hold site-based practice leaders accountable for closing those gaps.
• Coordination of Primary Care quality and safety, population health equity and patient experience initiatives and concerns with the Assistant CMO for Primary Care as well as with enterprise CMO and PHSO teams.
• Assist with the development of tracking and reporting for OPPE and FPPE for physicians within Primary Care
• As appropriate, represents the Assistant CMO of Primary Care as needed at various internal leadership meetings as well as to external audiences.
• Communicate proactively with practicing physicians. This will include representing the OCMO, the BWPO/MGPO and/or MGB Medical Group, PHSO at regularly scheduled Primary Care meetings.
• Support clinical communications across the Primary Care environment related to the above domains.
• Work closely with site-based MGB leaders and broader MGB teams as it relates to quality, safety, equity, patient experience, population health and provider well-being.

Quality, Safetyand Population Health

• In close collaboration with the Assistant CMO for Primary Care, the Primary Care Regional Medical Directors,and the MGB Primary Care quality team, the Medical Director of Primary Care Quality will serve as a visionary leader and champion for patient safety initiatives both within Primary Care and across the enterprise. This leader is responsible and held accountable for promoting, supporting, and leading a culture of safety and quality improvement throughout the organization and for the execution of system and site goals within Primary Care. The Medical Director of Primary Care Quality will work closely with the MGB enterprise Quality and Safety Leadership Teams to align and integrate effectiveness initiatives and patient safety efforts across the organization.
• Support the Assistant CMO for Primary Care, the MGB Chief of Primary Care, and the Primary Care Section Chiefs in presentation of Primary Care performance to stakeholder groups.
• Serve as a Primary Care physician leader in support of embedded enterprise team members for risk management and patient safety, including conduct of safety event evaluations and mitigation.
• Utilize data from safety reports and coordinate with MGB Quality and Safety leadership to analyze trends, identify and prioritize patient safety and quality improvement opportunities, and propose mitigation plans.
• Serve as a physician leader and liaison to MGB digital for all quality/safety related components of digital build for Primary Care.
• Held accountable for improving quality performance across primary care practices, as well as ensuring best practices and standard of care are applied within the practices.
• Work closely with Primary Care and system clinical operations teams as needed to improve on key performance metrics and implement quality improvement initiatives.
• Serve as the accountable leader for improving any and all quality metrics as defined by the system as being prioritized and having opportunity.
• Serve as Primary Care Quality and Population Health lead to support performance on risk contract ambulatory quality measures in collaboration with MGB CMO and Population Health Management teams
• Assist in implementation of risk capture initiatives in Primary Care and Population Health and serve as a physician leader responsible for Primary Care performance on risk capture initiatives.

High Reliability & Primary Care Performance Management:

• Under the direction of the Assistant CMO for Primary Care, this leader will work with Primary Care Regional Medical Directors to oversee quality/performance management and execution of quality goals through implementation of specific tactics and best practices by practice medical directors and clinical care teams across approximately 40 primary care practices.
• This leader is responsible and held accountable for promoting, supporting, and leading a culture of high reliability and performance improvement across approximately 40 primary care practices and for the execution of system and site goals within those practices.
• Builds an accountability structure to ensure achievement of specific primary care quality, access and efficiency goals; holds practice leaders accountable for ensuring that prioritized quality targets are met.
• This leader will undergo extensive training in high reliability and process improvement and will serve as a Primary Care champion for high reliability processes.
• Support the Assistant CMO for Primary Care in presentation of practice performance to stakeholder groups.

Patient Experience

• In collaboration with the Assistant CMO for Primary Care and the office of the Chief Patient Experience Officer (CPEO), champions, leads and executes the MGB patient experience initiatives within Primary Care. This includes patient experience improvement initiatives as outlined by the CPEO.
• Ensures that patient complaints that are identified through patient experience surveys are evaluated and handled appropriately within Primary Care and in conjunction with other stakeholders as appropriate (e.g., safety and risk).

Health Equity

• Assists the Assistant CMO for Primary Care in implementation of system wide health equity activities as directed by the Chief Community Health and Health Equity Officer.
• Coordinate activities within Primary Care in support of MGB equity initiatives.

Well-Being

• Assist with regular evaluation of primary care clinician well-being in support of the AMC and MGB MG CMOs, the Primary Care Section Chiefs, and the Assistant CMO for Primary Care.
• Support Assistant CMO for Primary Care in evaluation and assessment of local drivers impacting well-being. For those local barriers, partner with Assistant CMO for Primary Care, Primary Care Section Chiefs, and other leaders to develop a plan to improve clinician well-being.
• Supports the implementation of system initiatives to address provider well-being in Primary Care.

Qualifications and Skills Required

• Strong preference given to candidates with experience within MGB system.
• MD/DO degree with significant combination of clinical and administrative experience in a large academic medical setting and board-certified in specialty.
• Advanced business or healthcare administration degree desirable but not required.
• A minimum of five (5) years of progressively responsible leadership in hospital setting or large health care organization with proven leadership and management skills.
• Capable of working in a large integrated delivery system with many matrixed relationships
• Must be a skilled communicator and team-builder.
• Experience in quality improvement, safety event evaluation, health equity, and patient relations/ service recovery
• Exemplary interpersonal communication skills required to interact effectively with senior management and physicians on sensitive political and confidential issues.
• Regular travel to primary care practices is expected.
• It is expected that this role will take a minimum of 0.5 FTE and will be combined with expected clinical work.

Salary Range

The salary range for this role is $280,000 - $340,000/year, adjusted for FTE.