The Resource Navigator plays a key role in advancing health equity within the Department of Neurosurgery at Mass General Brigham (MGB). Working under the guidance of the Neurosurgery Health Equity Coordinator and Operations Supervisor, this part time, per-dem role focuses on supporting patients who identify social risk factor needs that may impact their care, access, or overall, well being. The resource navigator provides front line triage, direct resource navigation, and coordinated communication between clinical teams, internal hospital resources, and external community partners.
This position is patient facing and serves as an essential link in addressing health disparities through inclusive outreach, education, and timely connection to services. Core responsibilities include monitoring phone lines and emails, conducting patient outreach, documenting in Epic, tracking follow up needs, and ensuring patients receive appropriate support related to housing, food access, transportation, utilities, financial assistance, and other social determinants of health. This resource navigator will maintain best practices that strengthen equitable care delivery across the Neurosurgery department.
1. Level of education
- Bachelor's degree required or equivalent experience
- Preferred: Actively enrolled in Master of Social Work program
2. Work experience
- Preferred: Background in patient care coordination, public health, resource navigation, or community programing.
3. Specific Competencies required
- Ability to read, write and articulate in English
- Excellent communication skills
- Excellent organizational skills
- Solution-oriented mindset
- Passion for health equity
- Ability to prioritize, meet deadlines, and work under pressure
- Discretion in handling sensitive and confidential information
- Flexibility: Demonstrates adaptability across diverse tasks, teams, and environments; comfortable shifting priorities, working across locations and formats, and taking on evolving responsibilities to support health equity initiatives
- Ease in interacting with complex patients, some of whom have multiple comorbidities, including cognitive and social challenges.
- Familiarity with Epic and health information systems preferred
- Proficiency in Excel preferred
- Proficiency in Epic preferred
- Subject matter knowledge of community resources with services supporting social determinants of health preferred
Job Specific Tasks and Responsibilities 1. Resource Navigation
- Provide direct resource navigation and care coordination support to patients
- Assist patients and care teams with applications, referrals, and follow-ups
- Support all social risk factor screening and response efforts
- Serve as subject matter expert on community resources
- Responsible for social risk factor data collection and entry
- Serve as department subject matter expert on community resources
- Document all encounters in Epic
- 1:1 Resource navigation support not limited to: speaking with patients and caregivers over the phone and in person, research and identification of eligible community resources, dissemination of internal resources, application and form assistance, direct communication with community resources on behalf of patients, warm hand-off to community resources, follow-ups with patient and community resource after referral to ensure ongoing support, successful referral and determine outstanding need.
2. Administrative Duties
- Attend in person and virtual meetings across all MGB campuses as needed
- Work productively, efficiently, and harmoniously with all surgeons and multidisciplinary teams.
- Report all operational issues to direct supervisor
- Supports additional projects in the UAR Health Equity scope as assigned by leadership team
3. All other duties as assigned
Physical Requirements
Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Massachusetts General Hospital
Feb 18, 2026