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Strategic Services Associate

Duke Clinical Research Institute
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Feb 18, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION Duke South Clinics - 40 Duke Medicine Circle, Durham, NC JOB SUMMARY We are seeking a Strategic Services Associate to contribute to the achievement of the Duke Health mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. This role will support the Duke Health Integrated Practice Office of the President and COO, focusing on project management, data analysis, strategic planning, and implementation of key priorities. This role will support and lead initiatives in ambulatory operations, access, and physician practice management. JOB DUTIES AND RESPONSIBILITIES Lead strategic projects and task forces to support the President and COO to drive key initiatives aligned with Ambulatory and Physician Practice priorities, such as ambulatory footprint expansion, analysis for board meetings, and access improvement Organize and lead meetings, prepare comprehensive presentations, and ensure follow-up on action items for executive leadership meetings Lead process improvement efforts to improve workflows and develop project plans to enable successful execution of key initiatives Support continued unification of ambulatory operations across practices (DHIP, DPC, cDHIP, HBC) Analyze data to identify trends, create visual representations, and summarize insights to inform operations and strategy Partner with the DHIP Chief of Staff on projects and initiatives directed by leadership, ensuring alignment with organizational objectives Provide leadership and event support for large events (team meetings, leadership summits, etc) including planning, coordination, and execution Facilitate communication and coordination across DHIP Management System committees and councils. Perform other related duties incidental to the work described herein. JOB ELIGIBILITY REQUIREMENTS Bachelors degree in a business or health-related field is required. Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.