Director of System Education

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures.

Summary

The Director of System Education is responsible for developing and leading the clinical education strategy across the health system. This role ensures the safe and consistent delivery of clinical care by establishing standards for educational resources, evidencebased curriculum, competency validation, and the overall structure of systemwide clinical training. The Director provides strategic direction, operational oversight, and crossfunctional leadership to support highquality, compliant, and effective clinical practice.

Essential Job Responsibilities

Strategic Leadership & System Oversight

• Develops and executes a comprehensive systemwide clinical education strategy for all clinical staff and services, ensuring highquality and compliant patient care.
• Creates and articulates a longterm strategic vision for system education, including structure, staffing, and resource allocation.
• Leads crossfunctional alignment of educational priorities, ensuring consistent implementation, prioritization, and governance across departments.
• Owns departmental planning, portfolio delivery, KPI monitoring, and resource management within allocated budgets.
• Provides change leadership and ensures readiness and capability uplift across the system.

Curriculum, Training, & Competency Management

• Oversees the development and standardization of clinical training materials, including presentations, videos, job aids, and handson training.
• Ensures all curriculum remains evidencebased, current, and aligned with regulatory, accreditation, and organizational requirements.
• Designs and implements strategies to support various learning styles and enhance competency development for all clinical staff.
• Oversees systemwide employee health and educational needs assessments to identify gaps and inform program development.
• Leads the creation and maintenance of competency requirements consistent with job expectations and regulatory standards.

Quality, Outcomes & Program Effectiveness

• Monitors the effectiveness of educational programs, ensuring alignment with organizational goals, clinical outcomes, and patient safety initiatives.
• Ensures educational objectives and required content are consistently delivered across all system locations and teams.
• Guarantees the integration of evidencebased practice throughout the system's learning programs and clinical teaching approach.

Leadership & People Management

• Provides leadership to multiple teams, including managers and educators, ensuring highquality work, capacity planning, and crossteam coordination.
• Responsible for hiring, onboarding, performance management, professional development, and corrective action for assigned staff.
• Plans organizational structure, role design, and longterm workforce capability for the system education function.

Clinical Requirements

• When applicable, provides patient care, treatment, and services within the scope of licensure, certification, or registration and in accordance with state and federal regulations.

Other

• Performs other duties as assigned.

• Leadership Must-Haves will be followed for patient and staff interactions:
  • We'll embrace all people by:
    • Treating everyone with dignity and respect.
    • Opening more doors to opportunity for others to succeed.
    • Growing talent and people.
    • Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
    • Taking action against discrimination.
    • Honoring our differences and how we collaborate.
    • Educating staff, patients and the communities we care for.
    • Restoring hope and freedom, together.
  • Rounding
  • Thank You Notes
  • Employee Selection/Peer Interviewing
  • Key Words at Key Times
  • AIDET + Promise
  • Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor's degree in administration, education, or a healthrelated field is required.
• Clinical licensure in nursing, therapy, or related clinical field.
• Minimum 3-5 years of management experience.
• At least three years of experience in a healthrelated and educationfocused role.
• Demonstrated experience in curriculum development and teaching clinical teams.
• Proven ability to lead multidisciplinary teams.
• Strong interpersonal, communication, and writing skills.
• Proficiency in Microsoft Office (Word, Excel, Publisher, PowerPoint).
• Ability to exercise sound judgment and work independently with minimal supervision.

Preferred Job Qualifications

• Master's degree in administration, education, or a healthrelated field.
• Experience designing clinical training programs and preceptor development.
• Public speaking and project planning experience.
• Certifications in employee wellness or related specialty programs.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Occasionally

Traverse or move around work location: Frequently

Use keyboard: Majority

Operate or use department specific equipment: Majority

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: Occasionally

Up to 50 pounds: Occasionally

Up to 75 pounds: Occasionally

More than 100 pounds: Occasionally

Other weight: Up to___ pounds _____

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.