Assistant, Reception and Safety & Security

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment.Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications:

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Reception Desk Assistant is accountable for covering the front desk at the main entrance of the College while supporting both the Student Services Team and Safety & Security Team.This role isresponsible forgreeting visitors, checking in students for appointments, answering the NTC Switchboard and transferring calls as appropriate.This position alsoassistswith mail, transcripts, registration, and other administrativesupport for theOne-Stop Team and Safety & Security Team duties as needed.

Hours:
Monday - Thursday, 7:30 AM - 4:00 PM; Friday 8:30 AM - 5:00 PM

Position may support projects across Student Services,Securityand other areas of the College to advance institutional goals and student success.While the regular schedule follows standard business hours, flexibility isrequiredfor occasional evening, weekend, or travel to other locations based on college events or operational needs.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations.

Student Services:

• Serve as the initial point of contact for Student Services at the Information Desk, providing excellent customer service to students, faculty, staff, and visitors. Greet and direct students/visitors to appropriate locations on campus and check-in students who are on campus for appointments.

• Answer the College switchboard, respond to general inquiries when able, and route calls to the appropriate department. Assist students with scheduling appointments and make appropriate referrals to other departments to support student progression from recruitment to enrollment.

• Monitor and respond to student requests through the College ticketing system, addressing questions when appropriate and routing other requests appropriately.

• Manage and maintain student files/records, including required admission documentation such as high school and post-secondary transcripts, test scores, and internal forms.

• Register students for courses in an accurate and timely manner, including special student populations (Workforce Training & Development, Public Safety, Continuing Education, and K-12).

• Assist applicants/students with basic questions on processes related to admissions, financial aid, academic appeals, and document submission in Workday.

• Learn and effectively use College software applications, including Workday, Canvas, Formstack, and Microsoft Office to efficiently assist applicants, students, faculty, and staff.

Safety & Security:

• Provide administrative support to the Director of Safety and Security and Safety and Security department personnel, including scheduling meetings, coordinating calendars, preparing agendas, and maintaining confidential files and records related to safety, security, risk management, and compliance activities.

• Assist with the preparation, tracking, and distribution of reports, correspondence, policies, procedures, training materials, and regulatory documentation (e.g., incident reports, inspection records, Clery-related documentation) while maintaining strict confidentiality.

• Serve as a point of contact for internal departments and external partners (e.g., law enforcement, emergency responders, insurance representatives, facilities, and vendors), routing inquiries appropriately and ensuring timely follow-up.

• Support emergency preparedness and safety initiatives by assisting with coordination of training sessions, drills, meetings, and campus communications; maintain rosters, attendance records, and required documentation.

• Assist with maintaining departmental records, databases, and tracking logs related to incidents, claims, inspections, audits, contracts, budgets, and inventory; assist with data entry, organization, and basic reporting.

• Provide general administrative and operational support, including purchasing and invoice processing, document management, correspondence, and assistance with special projects related to safety, security, risk management, and compliance (e.g., the College's annual insurance renewal).

This listing is not inclusive of all duties and responsibilities, which may be assigned but are only listed as typical. Any other duties and responsibilities assigned will be of a similar nature requiring the same relative skills and capabilities.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: One Year Certificate (or Equivalent)

One-year post-secondary education appropriate to the position responsibilities, or equivalent knowledge and skills gained through occupational experience, or an equivalent combination of postsecondary education and occupational experience.

Experience:<1 Year

Additional Experience Information:

Prior experience working providing exceptional customer service to a variety of individuals.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to add and subtract numbers using basic units of measurement.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to pleasantly initiate, maintain and end a conversation; act in a professional manner using appropriate language and body language.

Other Requirements

• Requires excellent organizational skills, understanding of computer systems, ability to work with a diverse staff, confidentiality, accuracy in work with independent judgment and initiative, and courtesy and tact in dealing with students and staff.

• Demonstrated proficiency and functional use in computer technologies, including software applications such as Workday, Canvas, Perceptive Content, Formstack, Schooldude, Cisco phone systems, Outlook, Word, Excel, and PowerPoint. Ability to learn other software as appropriate.

• Ability to communicate professionally, verbal and written, in a fast-paced office setting.

Physical Requirements

Carrying/Lifting 10-25 lbs: Low

Carrying/Lifting 25-50 lbs: N/A

Carrying/Lifting >50 lbs: N/A

Sitting: High

Standing/Walking/Climbing: Low

Squatting/Crouching/Kneeling/Bending: N/A

Repetitive Hand/Foot Movement: High

Pushing/Pulling/Reaching Above Shoulder: Low

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: Low

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: N/A

Smell Requirement: N/A

Specific Vision: N/A

Hearing: N/A

Taste: N/A