Intern - Year Round (Business Optimization)

Overview

The Business Optimization team within the Human Resources Shared Services Center (HR SSC) collaborates with stakeholders across the HR SSC and the HR department to enhance service delivery by streamlining processes, strengthening data integrity and reporting capabilities, and optimizing employee-facing systems and communication channels. Employing a data-driven methodology, the team advances efficiency, consistency, and the employee experience through analytics, comprehensive documentation, coordination of technology, and ongoing improvement initiatives.

The HR SSC Business Optimization team is seeking an intern to contribute to operational efficiency and support the continued advancement of our data and analytics management efforts.

A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Responsibilities

• Provide daily operational support
• Complete weekly data pulls and refreshes
• Maintain and update reports regularly
• Monitor work queues and collect business requirements
• Perform basic routine testing with little supervision
• Process and update data in automated systems; may generate and analyze reports
• Support department tasks and contribute to projects
• Support business strategy and initiatives within the business unit and across the organization
• Work collaboratively with staff to accomplish tasks and assignments
• Conduct research and analysis
• Maintain professionalism in all interactions, placing service as priority
• Perform other assigned duties

Qualifications

• Must be pursuing a degree from an accredited college/university
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Ability to provide exceptional customer service
• Ability to work independently and in a team environment
• Desired - Strong academic record as evidenced by a 3.0 or higher GPA
• Desired - Communication with impact and be committed to self-development
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Experience with PowerBI, Tableau or other data visualization tools
• Experience with SQL
• Must be pursing degree from an accredited college/university

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