Lost & Found Representative - Portland International Airport

• Respond to incoming phone calls and online inquiries from customers regarding lost items, providing clear, accurate, and compassionate assistance.
  • Handle a steady volume of customer interactions while maintaining professionalism and effectively de-escalating situations involving upset or frustrated customers.
• Catalog found items in the database with strong attention to detail and accuracy.
  • Organize and store cataloged items in the correct locations to ensure efficient retrieval.
  • Match found items to customer claims with precision and sound judgment.
  • Coordinate the return of items to customers, including arranging shipping or scheduling in-person pickup.
  • Send messages and make outbound calls to customers as needed to support the claims process.
• Complete individual assignments and projects as directed, ranging from routine administrative tasks to more complex lost-item investigations.
• Support Airport Operations teams by performing other duties as assigned.
  

Experience and Education

• High school diploma or similar.
• Minimum one (1) year of demonstrated front-line customer service and/or working with the general public.
• Advanced customer service and de-escalation techniques is desired.

• Must successfully pass and maintain clearance of a comprehensive Criminal History Records Check and a Security Threat Assessment for a PDX Security Badge, are required.

• Demonstrate commitment to valuing differences among individuals and a passion for being inclusive.
• Focus on safety improvements and comply with safety and health policies and procedures.
• Show the utmost respect for others and act as a team player.
• Sensitivity to the special needs of disabled and other exceptional individuals, as well as customers who may not speak English.
• Strong customer service abilities, including effective telephone etiquette and confident use of de-escalation techniques.
• Clear and professional verbal and written communication skills.
• Solid understanding of administrative practices, organizational methods, and accuracy in task completion.
• Ability to apply creative problem-solving in fast-paced or unexpected situations.
• Familiarity with safety regulations and general Airport Operations procedures.

Selection Process (tentative schedule):

1. A minimum qualification evaluation of education, training, and experience of submitted application packets will take place by Human Resources the week of March 5, 2026.
   
   
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials including any responses to the supplemental questionnaire.
   
   
3. Our goal is to schedule virtual interviews with candidates that successfully passed the SME evaluation step the week of March 16, 2026.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.

Know Your Rights: Workplace Discrimination is Illegal

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal