CSR Specialist

Answer incoming calls, take orders and assist with/resolve service calls from providers/customers

*Maintain standard 5S workplace organization and cleanliness expectations

*Provide support for service calls related to Stealth products, including troubleshooting and technical assistance

*Answer incoming calls to the Customer Service Representative's direct line and the general Customer Service queue

*Accurately process quotes and orders received via phone, fax, voicemail, and email

*Assist customers with rush orders, cancellations, and time-sensitive requests

*Serve as the primary point of contact for assigned territory, maintaining high-level written and verbal communication with Regional representatives

*Review account-sensitive data to identify opportunities for sales growth and customer engagement

*Participate in continuing education and training as required

*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

*Focus on Lean continuous improvement and consistently demonstrate good business judgment

*Work effectively with all departments to exceed internal and external expectations

*Stealth Products retains the discretion to modify duties and/or assign other duties as necessary

Must be a team player, professional, highly detail-oriented and honest

Must have the ability to:

*Multi-task, problem-solve and prioritize in a fast-paced work environment

Must have:

*Good working knowledge of Microsoft Office, Word, and Excel

*Intermediate Microsoft Navision skills

*Excellent web navigation skills

*Excellent verbal and written communication skills

*Comprehensive and advanced knowledge of all current Stealth product lines

*1 year of experience in a Customer Service or Technical role with Stealth Products, OR 3 years of Customer Service or Technical experience

*5 years of experience in a Customer Service or Technical role

*Current or previous successful employment experience with Stealth Products (directly, independently or through a third party)

*High School Diploma or GED

*Must be legally authorized to work in the United States without sponsorship now, or in the future

This job description is not intended to be all-inclusive

Stealth Products is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Stealth Products is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at (512) 715-9995.