Sr. Team Leader, Billing (Direct + Mid Market)

About the Team/Role

Senior Team Lead, Billing oversees billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Participates in long-term planning and implementation projects to ensure effective use of current and future technology. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

The Billing Operations Sr. Team Lead will play a key role in ensuring the accurate and timely billing and invoicing of our small to mid-market clients. This individual will lead a team responsible for processing invoices, managing billing inquiries, and resolving billing discrepancies, with a strong emphasis on driving economies of scale and operational efficiency.

How you'll make an impact

Billing + Invoicing

• Oversee the day-to-day operations of the billing and invoicing team, with a specific focus on small to mid-market clients.

• Ensure accurate and timely processing of invoices, credit memos, and adjustments, optimizing workflows for efficiency and scale.

• Review and approve invoices before they are sent to clients.

• Monitor billing system performance and identify opportunities for improvement, particularly in relation to automation and scalability.

Process Improvement + Scalability

• Continuously evaluate and enhance billing and invoicing processes to drive economies of scale and improve operational efficiency.

• Identify and implement automation opportunities to streamline workflows and reduce manual effort.

• Proactively seek out and implement technology solutions that support high-volume billing operations for small to mid-market clients.

• Proactively identify and embrace opportunities to integrate AI and automation technologies into operationalprocesses. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.

Reporting+ Analysis

• Generate regular reports on billing and invoicing metrics, such as invoice volume, aging, and accuracy, with a focus on identifying cost-saving opportunities.

• Analyze billing data to identify trends, areas for improvement, and potential bottlenecks that may hinder scalability.

• Provide insights to management on billing performance and recommend solutions to optimize processes and achieve economies of scale.

People Leadership

• Responsible for core people management functions of Selection/Assessment, People Development, Performance Management, and Building Bench Strength/Succession Planning

• Oversee and guide the development and delivery of training plans, programs and documentation.

• Motivate and inspire the team and monitor and cultivate employee satisfaction and engagement.

• Productivity and quality tracking, both team and individual, to ensure optimal performance.

• Expense management to departmental budget, goals and operational scale.

• Capacity planning and resource deployment strategy

• Provide coaching and guidance to leader direct reports, inclusive of processes for progressive discipline, employee engagement, and other key staff management responsibilities.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you'll bring

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field or the equivalent combination of education and work experience.

• 3+ years of experience in billing, invoicing, or a related field, preferably in a high-volume, small to mid-market client environment.

• At least 1 year in a supervisory or leadership role

• Strong understanding and adherence to healthcare regulations and compliance requirements, such as HIPAA.

• Strong understanding of billing and invoicing processes and best practices, with a focus on efficiency and scalability.

• Excellent attention to detail and accuracy, even in a high-volume environment.

• Effective oral and written communication skills

• Proven leadership and team management abilities, with a focus on driving performance and achieving results

• Proficiency in relevant software and technologies (e.g., billing systems, ERP systems, Microsoft Excel), with an aptitude for learning and implementing new technologies

• Ability to work effectively in a fast-paced environment and adapt to shifting priorities.

• Self-motivated with a strong orientation towards goal achievement and team collaboration

Preferred Qualifications

• Intermediate to advanced account reconciliation and auditing skills

• Excellent interpersonal skills and project management experience

• Demonstrated ability to identify opportunities for performance improvement and efficiencies