Guest Services Representative I

Summary

Job Description:

Job Title: Guest Services Representative I

Full Time 1st Shift - 40 hours per week.

Job Summary:

The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned. Must be able to recognize signs of potential issues within patients and/or family members.

Job Description:

• Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
• Greet visitors in a professional and courteous manner.
• Consistently ensure positive customer interactions
  • Manages difficult or emotional individual situations
  • Responds promptly to individual needs
  • Responds to requests for service and assistance
  • Fulfills commitments to individuals

Requirements:

• High school diploma or equivalent
• One year customer service experience
• Comfortable using common computer applications

Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)

• Health, Vision, Dental and Pet Insurance

• Life Insurance

• Short Term and Long-Term Disability and Life Insurance

• Identity Theft Protection

• Tuition Reimbursement up to $6,000 annually

• Company paid Maternity and Paternity Leave

• 5 days of Paid Time Off available upon hire

• Bereavement Leave (includes pets)

• PTO Sell Back Program

• Compassionate Leave Sharing Program (PTO Donation)

• Employee Support Fund, for employees in need of emergency financial support

• Retirement with Company Match

Work Experience

Education