Patient Admin Specialist (PAS)

Aquent is partnering with a leading healthcare organization dedicated to providing exceptional patient care and advancing medical excellence. This is an incredible opportunity to be at the heart of patient experience, where your administrative expertise will directly contribute to the smooth operation of clinical services and ensure every patient receives compassionate and efficient support. Your impact will be felt daily as you connect patients with the care they need, manage vital administrative processes, and uphold the highest standards of service in a dynamic medical environment.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

This is an on-site position. Work will be Monday - Friday, 8:30 AM - 5:00 PM

**About the Role:**

We are seeking a highly organized and empathetic professional to join a dedicated team focused on patient coordination and front office functions within an outpatient clinical setting. In this pivotal role, you will be instrumental in ensuring a seamless experience for patients, from their initial contact through their treatment journey. You will support the daily operations of the clinic by managing essential administrative tasks, playing a crucial part in the overall efficiency and patient satisfaction.

**What You Will Do:**

* Serve as the primary point of contact for patients, handling check-ins and check-outs, and assisting with inquiries regarding appointments, payments, and schedules.

* Manage a multi-line phone system, screening and routing calls, and taking accurate messages for clinical staff and providers.

* Ensure all necessary patient verifications and authorizations are complete before appointments.

* Facilitate effective communication with providers regarding scheduling preferences and urgent patient needs.

* Provide essential patient support, utilizing reference documents and tools to address inquiries.

* Execute diverse administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

* Operate telephone systems and electronic medical records systems efficiently to perform assigned duties.

* Consistently meet or exceed organizational and departmental service standards.

* Respond to non-clinical patient inquiries and messages, escalating as appropriate to ensure timely resolution.

* Handle the management and distribution of faxes, mail, and clinic-specific documentation.

**Must-Have Qualifications:**

* High School Diploma or GED.

* Proficiency in medical terminology.

* Familiarity with computer systems and software relevant to administrative functions.

* Exceptional verbal and written communication skills, appropriate for a professional healthcare setting.

* Demonstrated ability to deliver outstanding customer service, solve problems effectively, and manage multiple priorities in a fast-paced environment.

* Working knowledge of Windows-based office software, computers, and operating systems.

* Adept at adjusting communication style to suit the needs and understanding level of diverse individuals.

* Proven ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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