Sr. Business Systems Analyst - Remote

At UHOne, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Demonstrate the core values for UHOne - Integrity, Compassion, Relationships, Innovation, and Performance
• Acts as the subject matter expert for in-depth knowledge and understanding of the configuration and controls associated with transactional processing in Facets
• Prepares all the required documentation and submits to the necessary parties to implement new products, enhance existing products, or implement new system functionality
• Manages and performs the daily operational activities and/or project activities which may be identified through daily work assignment or project assignment
• Participates in all internal or external calls related to configuration control
• Acts as the primary contact to provide answers, perform research or any other activities required to answer questions in a timely manner
• Acts as the liaison between business and department to obtain information or answer questions
• Provides subject matter to develop and execute end-to-end user test cases related to validating benefit configuration and controls
• Identifies issues that may occur within the testing process and provide resolution in a timely manner to ensure critical project timelines are met
• Escalates issues with manager and business when required to resolve issues or meet critical timelines
• Develops and provides documentation as required for other team members
• Performs walk-throughs of configuration design and testing results to obtain necessary approvals to move forward into implementation
• Validates implementation in production ensuring configuration and controls are working as required
• Proactively takes the initiative to expand knowledge of the Facets database
• Obtains, reviews and validates daily reporting to note any issues and undertake the necessary actions to resolve
• Develops, writes and manages associated procedures, manuals, and documentation
• Identifies and writes new procedures or updates existing procedures
• Serves as the lead subject matter expert and holds the primary relationship with peers and business
• Serves as primary contact to open and log all operational and project issues related to configuration
• Embraces culture of growth, change, and continuous learning
• Mentors and coaches for the development of others and actively pursues opportunities for enhanced knowledge on Facets and supporting applications
• Responsible for reporting risks that are identified to the appropriate team and/or management
• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks
• Accountable for checking information and picking up inconsistencies and mistakes with themselves and others
• Work in an Agile environment to create User Stories and Tasks from analysis through implementation ensuring needs are captured and delivered
• Supports others in their time planning and organizing
• Handle new system configuration setups with large and complex scope, including most difficult or advanced problems
• Can work through difficult circumstances affecting key relationships
• Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures

Competencies:

• Ability to troubleshoot, identify root cause, and resolve claims processed in the Facets UI
• Ability to understand complex claims adjudication and pricing logic
• Ability to work quickly and efficiently in an environment where priorities and tasks may shift
• Fully understands how political, commercial and practical issues influence change, can anticipate the effect of these and change accordingly
• Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small
• Ability to create allowable professional and UB Inpatient and Outpatient claims via the Facets UI
• Has in-depth knowledge; fully proficient; expert level skill set; mentors others
• Proven ability to support others to make realistic estimates of time and resource requirements; independently prioritizes tasks and monitors progress through to completion

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of Facets Benefit Configuration experience
• 6+ years of business process analysis experience preferably in healthcare (i.e. documenting business process, gathering requirements) or claims payment/analysis experience
• Recent Facets front-end product build experience with Facets 5.5 or newer (product, type of service assignment, service payment, service rules, supplementals, limits, accums, etc.)
• Experience building Product from Front End Facets
• Experience using Paper Build documents
• Unit test and change validation experience
• Previously worked or are currently working as a contractor placed at UHG or one of its subsidiaries or affiliates

Preferred Qualifications:

• Experience with Workflow rules, roles, hierarchy/sections, and routing configuration
• Knowledge of Workflow and how it is used for benefit configuration
• Ability to read Benefit Summary documents and determine Product and Benefit configuration
• SQL querying experience with Facets claims, benefit, and product backend tables
• Experience with Facets CMU
• Experience with Agile methodologies

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.