MANAGER, EHR REVENUE CYCLE

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager, Revenue Cycle Analyst Apprenticeship Program leads the training, support, and development of revenue cycle apprentices for OCHIN with the intent to successfully place in the operations division for long term roles. The work entails developing and leading training and development program, providing mentoring and support, and managing staff performance and their respective deliverables. Key components of this training program will include formal training inclusive of OCHIN technology, processes and revenue cycle operations; development of skills and competency assessments, mentorship; and hands-on training to deepen skills through application by addressing member projects and tickets. The manager will continually assess and make improvements to the system, best practices documentation, and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system, and outcomes to our members.

Essential Duties

• Manage multiple apprentices through their employment lifecycle, including their recruitment, training and development, rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning for staff on topics relevant to their job.
• Develop and lead a apprentice development program that includes curriculum, training, assessment, with opportunities to deepen and apply skills through resolution of JIRAs in partnership with OCHIN Operations team.
• Manage and coordinate team objectives, resourcing, tasks and projects; organizing the team's tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps. Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools.
• Contribute to OCHIN Build Best practice documentation.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect.
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success.
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN's business.
• Tracking and measuring department, project, and individual performance goals
• Other duties as assigned

• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience; master's degree preferred or equivalent relevant combination of education and experience
• Certification in at least one of the following applications is required (more than one is preferred): EHR Maintenance and Install: Resolute PB, Resolute Hospital Billing, Compass Rose, or Cogito
• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required.
• Experience working with Epic in both inpatient and outpatient settings, preferred
• Experience with OCHIN Epic, preferred.
• Experience leading Change Control and Design Review processes, required
• Experience with JIRA, preferred
• Experience leading a team of technically-skilled Epic application experts preferred.
• Ability to configure and develop Epic features and enhancements is highly desired
• Experience working with Epic in both inpatient and outpatient settings preferred
• A keen sense of excellent customer service and how to deliver it effectively in all situations.
• Strong leadership skills, in support of the organization's needs
• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred
• Ability to travel may be required based off business needs.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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