Sr. Business Analyst - Travel Technology

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Business Analyst - Travel Technology is responsible for analyzing, documenting, and supporting mid-office technology, agent systems, and applications used across the Global Travel Collection. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service, and operational quality.

The Business Analyst supports both leisure and corporate travel divisions by driving productivity-enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation, and integration with third-party travel technology providers.

Business Analysis & Requirements Management

Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients.
• Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements.
• Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists.
• Analyze current-state workflows and systems, identify gaps, and define future-state solutions.
• Clearly communicate desired functionality versus existing system behavior to technical teams and vendors.

System & Application Support

• Act as a subject matter expert for mid-office quality control systems and agent-facing applications.
• Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions.
• Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution.
• Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment.

Project & Stakeholder Management

• Manage and prioritize multiple concurrent projects across departments and systems.
• Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution.
• Participate in project planning, status reporting, and post-implementation reviews.
• Provide recommendations for optimizing automation, standardizing processes, and improving operational efficiency.

Documentation & Communication

• Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides.
• Communicate project status, risks, and changes clearly and proactively to stakeholders.
• Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 3-5 years of experience working with mid-office or quality control systems in the travel industry.
• Strong knowledge of QC systems; Mid Office COMPLEAT/GDSX experience preferred.
• Hands-on experience with GDS platforms, particularly Sabre and Worldspan.
• Understanding of online booking tools and end-to-end travel workflows.
• Ability to translate business requirements into technical and functional documentation.
• Familiarity with databases and SQL for data analysis and validation.
• Working knowledge of version control concepts.
• Exposure to XML standards, web services, and system integrations.
• Basic understanding of Java and working-level knowledge of VB.NET.
• Proficiency in Microsoft Office applications.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proven ability to manage stakeholder expectations and work cross-functionally.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently and deliver high-quality results under tight deadlines.
• Collaborative mindset with strong teamwork and interpersonal skills.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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