IWMS Software Systems Engineer II

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://http://fs.ucf.edu/fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Department of Finance and Operational Excellence within Facilities and Business Operations is seeking to hire an IWMS Software Systems Engineer II. This role is responsible for sustaining and enhancing the university's Integrated Workplace Management System (IWMS) and related data, reporting, and analytics functions. This customerfocused role supports Facilities Operations by serving as the liaison between end users and technical teams, ensuring timely issue resolution, clear communication, and a positive user experience.

Responsibilities:

• Serve as a primary point of contact for end users; address inquiries, troubleshoot system issues, and communicate system updates and enhancements.

• Gather and analyze customer feedback to recommend improvements that align with organizational goals.

• Support enduser training initiatives, including the development and delivery of training materials, "HowTo" guides, SOPs, and user manuals.

• Assist customers in understanding process flows involving work prioritization, billing expectations, employee actions, and service standards.

• Perform daily IWMS updates across all database instances, including maintaining setup tables and activating/deactivating user accounts and profiles.

• Ensure data integrity and consistency across work management, asset management, space and occupancy management, construction projects, lease management, and financial/business operations modules.

• Respond to daily system inquiries to provide guidance and support to users.

• Support workflow enhancements in collaboration with the Database/Application Manager and team leaders; troubleshoot issues and recommend solutions.

• Review reports for accuracy and process alignment; make recommendations for improvements to leadership.

• Develop and manage reports using tools such as BIRT, Power BI, SQL queries, REST API, JSON, JavaScript, and other dataanalysis platforms.

• Participate in customerdriven report design meetings and manage feedback cycles for data requests.

• Perform system testing for software upgrades, workflow changes, new modules, and other IWMS enhancements.

• Maintain detailed testing documentation, logs, and reports.

• Provide findings along with recommended solutions to identify and mitigate potential issues.

Minimum Qualifications:

Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Prior experience with Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management System (CMMS) such as AiM (AssetWorks), Planon, Archibus, TRIRIGA, EAM (SAP), FAMIS (Accruent), Nuvolo (ServiceNow) or similar platforms.

• Demonstrated proficiency with data analysis and reporting tools including BIRT, Power BI, SQL, REST APIs, JSON, and JavaScript.

• Familiarity with facilities operations domains such as service orders, work requests, asset management, project management, space and occupancy, or lease administration.

• Strong analytical, problem-solving, and critical thinking abilities, with the ability to make recommendations for process improvements.

• Excellent customer service skills with experience serving as a liaison between end users and technical teams.

• Demonstrated ability to create user documentation such as SOPs, training guides, and process workflows.

• Experience developing, maintaining, and troubleshooting database driven applications or workflow-based systems. driven applications or workflow based systems.

• Strong understanding of data governance, system configuration, and data integrity practices.

• Experience conducting system testing, documenting findings, and communicating technical issues to both technical and nontechnical audiences and technical audiences.

• Three or more years of experience supporting enterprise systems, preferably within higher education, facilities management, or large organizational environments.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Data Analytics, or a related field.

Special Instructions to the Applicants:

This role supports work within secure and regulated environments and involves Criminal Justice Information Services (CJIS) related background screening and access protocols.

The anticipated salary range for this position is $64,518 to $88,713. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.